Verint on CX Today
137 stories · 16 in 2026 · 4 in the last 90 days · 1 sponsored
CX Today coverage mentioning Verint, newest first. Sponsored work is identified clearly on each story.
Contact Center Weekly Roundup: Zendesk Targets Language Barriers as AI Control Wars Heat Up
This week’s contact center news includes Zendesk voice translation, Genesys AI orchestration, RingCentral’s Mets deal, and Verint research
Rhys Fisher · 5 min read · 10 Sept 2026
Verint Warns AI Value Needs Better Data
Verint’s 2026 report shows contact center AI spend is rising, but fragmented data may stop CX teams proving real business value.
Rob Wilkinson · 5 min read · 3 Sept 2026
Verint Agent Factory: Can Hybrid Human-AI Workforce Orchestration Actually Work?
Verint's Agent Factory , launched at Engage 2026 alongside a completed Calabrio merger, is trying to become the control layer for a contact center workforce ...
Rebekah Carter · 16 min read · 29 Jul 2026
Why Does Your Customer Data Get Bigger While Your Decisions Get Worse?
Learn how to cut signal from noise, govern CX analytics definitions, and build a customer data strategy that improves outcomes.
Alex Cole · 7 min read · 29 Jun 2026
Your Workforce Isn’t Understaffed. It’s Just Losing Hours You Never Track
Workforce shrinkage in the contact center is the real problem most companies are dealing with. Here's how to fight back.
Rebekah Carter · 13 min read · 4 Jun 2026
AI Is Leaving the Contact Center - Is Anyone Ready for What Comes Next?
AI-powered workforce engagement management is expanding beyond the contact center into back-office and field service operations.
Thomas Walker · 5 min read · 14 May 2026
Why Bad AI Is Costing You Customers in 2026
More than half of customers now say businesses fail them when they need help. At the same time, 42% report their expectations have risen in 2026, compared to...
Rhys Fisher · 4 min read · 12 May 2026
How to Design a Modern Customer Analytics Stack That Drives Action
Real talk: you can spend a fortune on dashboards, pipelines, and “real-time” everything… and still have a CX org that reacts slowly, argues about the numbers...
Alex Cole · 8 min read · 21 Apr 2026
One Third of Agents Are Ready to Quit Because of AI Absence, Verint Warns
Verint's 2026 report reveals 31% of contact center agents plan to quit, putting customer experience directly at risk
Francesca Roche · 6 min read · 16 Apr 2026
Verint's Quiet Pivot: How AI Is Reshaping Its Core Business
Verint’s AI revenue has overtaken its legacy business, signalling a major shift toward CX automation. Here’s what it means for CX Leaders.
Thomas Walker · 5 min read · 14 Apr 2026
Is Real-Time CX Analytics Finally Delivering Actionable Insight?
Real-time CX analytics only matters if it drives action. Learn how CX teams use conversational and predictive insight to improve ROI in 2026.
Alex Cole · 6 min read · 14 Apr 2026
Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
From Dialpad AI governance tools to Infobip AgentOS, explore the CX announcements you may have missed at Enterprise Connect 2026.
Francesca Roche · 7 min read · 17 Mar 2026
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown
Gartner's 2026 Magic Quadrant for Voice of the Customer platforms is here. Discover how all 12 vendors performed and what changed from 2025.
Rhys Fisher · 8 min read · 13 Mar 2026
Big CX News from Verint, Salesforce, Santander & Mastercard
The latest major CX news from Verint, Salesforce, US Congress, Santander & Mastercard
Rhys Fisher · 4 min read · 6 Mar 2026
What Verint's Mass Layoffs Mean for Your CX Tech Stack
Verint has laid off hundreds following its $2B Thoma Bravo acquisition. Here's what the merger means for customers and the WEM market.
Rhys Fisher · 4 min read · 4 Mar 2026
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker's Must-Attend Event
Enterprise Connect 2026 brings 80+ CX vendors to Las Vegas March 10-12. From AI ROI proof to agent burnout solutions, discover why this is the decision point for customer experience leaders.
Rob Scott · 3 min read · 9 Feb 2026
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Explore the Thoma Bravo Verint acquisition and its implications for AI-powered customer experience platforms.
Rhys Fisher · 6 min read · 10 Dec 2025
Smart CX Automation Starts With Smaller Steps: Learn What to Automate First
Build a CX automation strategy that drives ROI and trust. See what to automate first and how AI transforms customer experience.
Rebekah Carter · 11 min read · 31 Oct 2025
Explainer: What Workforce Engagement Management Is
Workforce engagement management is an approach to using software, tools, and strategies to improve employee engagement, satisfaction, and performance. But it...
Rebekah Carter · 14 min read · 3 Oct 2025
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
From key insights in this year's ISG Contact Center Buyers Guide to new specialized bots at Verint, here are extracts from some of this week’s most popular n...
Francesca Roche · 4 min read · 26 Sept 2025
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
Verint has unveiled two new specialized bots: an Exact Forecasting Bot and an Intraday Spike Bot. Debuted at Verint Engage 2025, the bots aim to augment cont...
Francesca Roche · 3 min read · 22 Sept 2025
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
The contact center technology market is crowded, with more players from a CRM, UCaaS, and even CPaaS heritage sensing an opportunity to win business in the s...
Chris Porter · 7 min read · 22 Sept 2025Big CX News from Verint, Accenture, Google & Avaya
From a $2BN Verint takeover to Avaya's company-wide voluntary exit packages, here are extracts from some of this week’s most popular news stories. Verint Con...
Rhys Fisher · 4 min read · 29 Aug 2025
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
This article was first published following rumors that the acquisition was close. CX Today has now updated it to reflect that the deal has been formally agre...
Charlie Mitchell · 3 min read · 25 Aug 2025
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
Verint is the vendor many enterprises turn to when their contact center is missing one or two enterprise-grade solutions. Its workforce engagement management...
Charlie Mitchell · 3 min read · 12 Aug 2025
Customer Experience Management: Trends, Tips, & Tools
Customer-facing functions, like service, sales, and marketing, have worked in isolation for too long. However, many CX leaders now sense an opportunity to lo...
Charlie Mitchell · 8 min read · 31 Jul 2025
The Top VoC Solutions to Explore in 2025
Compare the leading VoC solutions from industry leaders like Qualtrics and Medallia to innovators like Dovetail and Pisano.
Charlie Mitchell · 18 min read · 25 Jul 2025
The ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top Takeaways
Customer service, sales, and marketing teams are catching on: they're part of a bigger front office. As they begin to collaborate, they’re recognizing overla...
Charlie Mitchell · 8 min read · 23 Jul 2025
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
Conversational AI solutions are advancing rapidly across the customer experience space and beyond. We’re not just dealing with chatbots anymore. Today’s syst...
Charlie Mitchell · 15 min read · 23 Jul 2025
Top Feedback Management Software Vendors in 2025: Tools That Turn Voices into Value
Most companies collect feedback, but few know how to use it effectively. That’s starting to change, with the help of the top feedback management software. Mo...
Rebekah Carter · 22 min read · 21 Jul 2025
Top Conversational Intelligence Vendors: AI-Driven Insights for Smarter Enterprises
Conversations aren’t just touchpoints, they’re valuable insights into your customers, how your business runs, and what you need to improve. The top conversat...
Rebekah Carter · 14 min read · 21 Jul 2025
Top Workforce Engagement Management Software: The Secret to Great EX
Workforce engagement management software has never been a more vital component of enterprise success. In a time of hybrid work, high turnover, rising custome...
Rebekah Carter · 12 min read · 20 Jul 2025Big CX News from Cisco, Microsoft, Salesforce, & Verint
From a tech giant reaffirming its support for on-premise tech to a hotly debated rebrand, here are extracts from some of this week’s most popular news storie...
Charlie Mitchell · 3 min read · 4 Jul 2025
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
Private equity giant Thoma Bravo is negotiating a takeover of Verint. That’s according to Bloomberg, with the publication citing "people familiar with the ma...
Charlie Mitchell · 3 min read · 2 Jul 2025
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Verint has landed two eight-figure megadeals totaling $27 million. The deals were announced during the company’s Q1 2026 earnings call, where Dan Bodner, CEO...
Rhys Fisher · 4 min read · 6 Jun 2025
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
In a repeat of last year, Qualtrics and Medallia lead the Gartner Magic Quadrant for VoC platforms 2025. However, a new entrant joins them: Sprinklr. It shoo...
Charlie Mitchell · 8 min read · 2 May 2025
The New Best Practices for Contact Center Workforce Engagement Management
Contact center workforce engagement management (WEM) practices have evolved rapidly in recent years. The chief catalyst? Advancements in AI. Indeed, AI is re...
Floyd March · 8 min read · 31 Mar 2025
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
Verint has landed a $27MN megadeal - in total contract value (TCV) - working with a US-based insurance company. The deal is for the renewal and usage expansi...
Floyd March · 3 min read · 27 Mar 2025
The Top 10 Contact Center Workforce Management (WFM) Tools for 2025
Contact center workforce management (WFM) tools enable planners to create forecasts, manage schedules, support intraday management, and run reviews. Some sol...
Rebekah Carter · 6 min read · 12 Mar 2025
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Verint has promised to expand to 1,000 employees in India by the end of 2026. The move comes as the stalwart customer experience tech vendor expands its Glob...
Charlie Mitchell · 3 min read · 14 Feb 2025
Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts ...
Charlie Mitchell · 1 min read · 30 Jan 2025Big CX News from Microsoft, ServiceNow, Cisco, & Verint
This week in CX has seen a worrying customer service claim from Microsoft, acquisitions from ServiceNow and Verint, and agentic AI news from Cisco. Here are ...
Rhys Fisher · 4 min read · 24 Jan 2025
Verint Confirms It Quietly Acquired Four AI Providers in 2024
Verint has confirmed that it snapped up four AI solutions providers last year. The providers include Cogito, Fonolo, and two unnamed vendors. While Verint ha...
Charlie Mitchell · 3 min read · 20 Jan 2025
15 Customer Experience Technology Predictions for 2025
Tech innovation is accelerating like never before, and 2025 is the year many brands will embark upon transformational projects to reimagine their customer ex...
Charlie Mitchell · 13 min read · 26 Dec 2024Big CX News from AWS, Verint, Kore.ai, & Twilio
From acquisitions to more major agentic AI announcements, here are some extracts from our most popular news stories over the last seven days. AWS Gives Amazo...
Charlie Mitchell · 4 min read · 6 Dec 2024
Verint Acquires Cogito, Develops a Bot That Scores Live Customer Conversations
Verint has acquired Cogito, a real-time agent coaching and guidance solutions provider. A company spokesperson confirmed the roll-up to CX Today, which was f...
Charlie Mitchell · 3 min read · 5 Dec 2024
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
Managing customer feedback effectively is an essential part of customer experience management. While contact center analytics provide insights into metrics l...
Rhys Fisher · 6 min read · 22 Nov 2024
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
Five9 will launch its “next generation” intelligent virtual agents next week, CEO Mike Burkland has revealed. Speaking on an earnings call with investors, th...
Tom Wright · 2 min read · 8 Nov 2024
RingCentral and Verint Form WEM Partnership
RingCentral has formed a partnership with Verint, a prominent provider of contact center automation and workforce engagement management (WEM) solutions. The ...
James Stephen · 2 min read · 8 Nov 2024
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
Avaya and Verint are teaming up to provide users with fresh AI product integrations that will help to “drive customer experience innovation.” The “deepened p...
Rhys Fisher · 4 min read · 1 Oct 2024
Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”
Verint has introduced a Knowledge Automation Bot and teased the upcoming release of a "genie bot" at Verint Engage 24. The AI-powered Knowledge Automation Bo...
James Stephen · 2 min read · 25 Sept 2024
Five9 & Verint Announce a New Integration, Take Their Partnership Beyond WFO
Five9 and Verint have strengthened their partnership, announcing a new Native Cloud-to-Cloud Platform Integration. The integration will allow mutual customer...
Charlie Mitchell · 3 min read · 23 Sept 2024
How a Wrap Up Bot Saved One Contact Center $17MN a Year
Verint has revealed that a leading US healthcare provider is saving $17 million a year thanks to the company’s bots. Announced during the vendor’s Q2 2025 ea...
Rhys Fisher · 4 min read · 5 Sept 2024
Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel
A Verint study has revealed that US customers no longer view telephony as the most convenient channel for raising queries. The State of Digital Customer Expe...
Rhys Fisher · 5 min read · 27 Aug 2024
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
Verint has announced a considerable expansion of its Interaction Wrap Up Bot for a leading healthcare provider. The unnamed healthcare organization will incr...
Rhys Fisher · 4 min read · 21 Aug 2024
Contact Center WFM: A Best Practice Guide
There are four cornerstone disciplines of contact center workforce management (WFM): forecasting, scheduling, intraday management, and review. The review pie...
Charlie Mitchell · 8 min read · 20 Aug 2024
What's New in the Customer Experience World?
While the CX headlines are awash with stories about generative AI (GenAI), many other customer experience trends are bubbling under the surface. From spottin...
Charlie Mitchell · 3 min read · 1 Jul 2024
Contact Center AI: Are Specialized Bots the Future? - #CXTrends24
Watch on YouTube. CX Today's Charlie Mitchell hosts Jaime Meritt, Chief Product Officer at Verint. The video forms part of our Big CX Trends series, where we...
Charlie Mitchell · 1 min read · 1 Jul 2024
CEO Chat: Dave Michels Sits Down with Verint’s CEO Dan Bodner
Watch on YouTube. In this interview, Dave Michels from TalkingPointz and Dan Bodner, CEO of Verint explore the rich history and forward-thinking strategies o...
Dave Michels · 1 min read · 25 Jun 2024
The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)
The contact center technology market is crowded, and providers are pushing the innovation envelope to stand out. By investing in flashy conferences and elabo...
Charlie Mitchell · 7 min read · 13 Jun 2024