From a $2BN Verint takeover to Avaya's company-wide voluntary exit packages, here are extracts from some of this week’s most popular news stories.
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Thoma Bravo has agreed to acquire Verint in a deal that values the tech provider at $2BN, including debt.
Upon the deal’s completion, Verint will merge with Calabrio, its workforce engagement management (WEM) rival, which Thoma Bravo owns.
Also under the private equity firm’s ownership are Aisera and Medallia, which compete with Verint in the conversational AI and voice of the customer (VoC) markets, respectively.
However, there is no suggestion that these CX stalwarts will also be brought into the fold.
A Verint press release announcing the move contains a quote by an anonymous spokesperson, stating:
Together, Calabrio and Verint will bring a powerful set of products to accelerate a shared vision: delivering an AI-powered, open CX platform to customers who are focused on driving strong business outcomes in their operations.
In bringing these companies together, Thoma Bravo merges two of the “big three” WEM providers, with NiCE being the other (Read more...).
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Accenture has confirmed the acquisition of consulting firm NeuraFlash.
NeuraFlash chiefly provides services and solutions for businesses committed to Salesforce and AWS.
Yet, over the past 12 months, it has made a lot of noise in the CX space by developing agentic solutions for sales, service, and field service operations.
By doing so, it has established a reputation as a leading partner of Salesforce’s Agentforce platform, reporting 60+ Agentforce implementations in May 2025.
In a LinkedIn post from last week, NeuraFlash CEO and Co-Founder, T. Brett Chisholm, claimed his company is the “#1 Salesforce Agentforce partner!”
Salesforce echoed a similar sentiment during a recent earnings call, with Srini Tallapragada, President & Chief Engineering Officer, naming NeuraFlash a key Agentforce partner, alongside Accenture.
With the deal to roll up NeuraFlash, Accenture is perhaps looking to move from one of several key Agentforce players in the space to the undisputed, go-to Agentforce leader (Read more...).
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Google has unveiled a new AI Mode agent designed to take on basic service tasks, starting with restaurant reservations.
The feature, currently locked behind the $250-per-month Google AI Ultra subscription, plugs into the company’s AI Mode for Search, which transforms the traditional results page into a Gemini-powered assistant.
