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ServiceNow on CX Today

184 pieces · 177 editorial · 7 sponsored · covered since 2022 (15 stories)

CX Today coverage mentioning ServiceNow, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds ServiceNow stories to your CX Today feed.

Editorial coverage

177 pieces · CX Today editorial stories
ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX
Feature
ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX
Rob Wilkinson · 2mo ago
Why Workforce Experience Is Now a Data Protection Issue For Enterprises
Feature · CX Trust
Why Workforce Experience Is Now a Data Protection Issue For Enterprises
Nicole Willing · 2mo ago
Has ServiceNow’s Autonomous Workforce Changed the CX Staffing Equation?
Feature · Agent Experience
Has ServiceNow’s Autonomous Workforce Changed the CX Staffing Equation?
Rhys Fisher · 2mo ago
FeatureThe CX AI Risk Most Teams Still Cannot SeeRob Wilkinson · Jul 28, 2026
FeatureEU AI Act: Why The 2026 Reckoning for CX Is GlobalRob Wilkinson · Feb 5, 2026
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
FeatureThe Latest on ServiceNow AI Experience, Qualtrics' $6.75MN PG Forsta Acquisition, & MoreCharlie Mitchell · Oct 15, 2025
Feature · CRM & DataServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys InvestmentCharlie Mitchell · Aug 21, 2025
Feature · CRM & DataSalesforce Follows ServiceNow's Lead, Pivots to Building AI Agent EcosystemsCharlie Mitchell · Jul 7, 2025
Feature · CRM & DataServiceNow Knowledge 2025: 5 Top TakeawaysCharlie Mitchell · May 13, 2025
Feature · CRM & DataServiceNow on Its Logik.ai Acquisition: "This Is a Major Acceleration of Our CRM Strategy"Charlie Mitchell · Apr 23, 2025
Feature · CRM & DataServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”Charlie Mitchell · Feb 20, 2025
Feature · CRM & DataGenesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM ConvergenceCharlie Mitchell · May 24, 2024
Feature · CRM & DataServiceNow Wins Big from GenAI In Customer Experience & BeyondCharlie Mitchell · Jan 25, 2024
Feature · CX IntelligenceHybrid Cloud: A Driving Force In the Growth of ServiceNow and IBMCharlie Mitchell · Nov 2, 2022
Feature · CX IntelligenceServiceNow Enters New Era with Observability AcquisitionTom Wright · Oct 5, 2022
Feature · Agent ExperienceZoom and ServiceNow Team Up In the Name of Conversational AICharlie Mitchell · Sep 27, 2022
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