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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Black Friday Community Management: Four Weeks to Fix What Could Break
News · Community CX
Black Friday Community Management: Four Weeks to Fix What Could Break
Rebekah Carter · 1d ago
ServiceNow Lands HPE & Stagwell as It Pushes “New CRM” Beyond Legacy
News · CRM & Data
ServiceNow Lands HPE & Stagwell as It Pushes “New CRM” Beyond Legacy
Nicole Willing · 4d ago
Salesforce, Braze, and the Battle for Customer Signals
News · Journey Orchestration
Salesforce, Braze, and the Battle for Customer Signals
Rhys Fisher · 6d ago
News · CX IntelligenceHow Zoom and Salesforce are Targeting a More Connected CXFrancesca Roche · Oct 27, 2026
News · CX IntelligenceSalesforce Loops Deal Targets CX Problems Before They HitRhys Fisher · Oct 13, 2026
News · Service OperationsSalesforce Outage Chaos: The Week Uptime Lost Its ImpactRebekah Carter · Oct 4, 2026
News · CRM & DataHMRC Selects Salesforce for £2.4BN CRM Program as Overhaul Takes ShapeNicole Willing · Oct 1, 2026
News · CRM & DataCRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data BattleRhys Fisher · Sep 21, 2026
NewsAI Is Moving Faster Than Customer Operations. That Is the Real CX Challenge.Rob Scott · Sep 17, 2026
NewsRound Up: Why Governing Enterprise AI Has Become a High-Stakes ChallengeLily Jemmett · Sep 17, 2026
NewsSalesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act OnRob Scott · Sep 16, 2026
NewsDreamforce 2026: Salesforce Takes CRM Out of SalesforceRob Scott · Sep 15, 2026
News · CX IntelligenceCustomer Intelligence Is Entering Its Action EraFrancesca Roche · Sep 10, 2026
News · CRM & DataCustomer Context Becomes CRM’s Next Competitive BattlegroundNicole Willing · Sep 9, 2026
News · CRM & DataBig CX News From Salesforce, Zoom, Meta and GoogleRob Wilkinson · Aug 28, 2026
News · CRM & DataSalesforce’s Claudeforce Deal With Anthropic Points to What Comes After the CRM UINicole Willing · Aug 27, 2026
News · CRM & DataMarc Benioff Maintains "There is No SaaSpocalypse" as Salesforce Argues AI Models Need SoftwareNicole Willing · Aug 27, 2026
NewsSalesforce’s Outcome-Based Pricing: Strategic Masterstroke or Defensive Scramble Against AI Seat Compression?Rob Wilkinson · Aug 27, 2026
NewsTTEC Digital Lands First Agentforce Contact Center Go-LiveRob Wilkinson · Aug 26, 2026
News · CRM & DataBig CX News from Salesforce, Stripe, OpenAI & AnthropicRhys Fisher · Aug 21, 2026
News · CRM & DataSalesforce Expands Headless 360 to Enable Agentic CXFrancesca Roche · Aug 19, 2026
News · CRM & DataSalesforce Says Agentforce Adoption Is Accelerating but Enterprise CX Readiness Remains in QuestionNicole Willing · Aug 10, 2026
News · CX IntelligenceFin Operator Drives 20,000 AI Support Improvements To Free Employee CapacityFrancesca Roche · Aug 10, 2026
News · Revenue TechSalesforce: AI Is Raising CX Expectations Faster Than Brands Can DeliverRhys Fisher · Jul 29, 2026
News · CRM & DataServiceNow Takes CRM Fight to Salesforce as AI Strengthens SaaS CaseNicole Willing · Jul 23, 2026
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