the voice of customer experience technology

Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Salesforce AI Deployed to ‘Transform’ Insurance Broker's CX
News · CRM & Data
Salesforce AI Deployed to ‘Transform’ Insurance Broker's CX
James Stephen · 2y ago
Salesforce Talks Service Cloud Growth, Copilot Momentum, & Ohana 2.0
Interview · CRM & Data
Salesforce Talks Service Cloud Growth, Copilot Momentum, & Ohana 2.0
Charlie Mitchell · 2y ago
Is the AI Copilot the Future of Customer Experience?
Interview · Agent Experience
Is the AI Copilot the Future of Customer Experience?
Rebekah Carter · 2y ago
Interview · Agent ExperienceWhat Is Einstein Copilot? The Guide to Salesforce CopilotRebekah Carter · Nov 30, 2023
News · CRM & DataSalesforce Products to be Offered on AWS Marketplace in Expanded PartnershipKieran Devlin · Nov 27, 2023
NewsThe Latest BIG News from Zoom, Verint, Salesforce, & AWSCharlie Mitchell · Nov 24, 2023
Interview · CRM & DataThe Best Salesforce Service Cloud Features for CX LeadersRebekah Carter · Nov 24, 2023
News · CRM & DataSalesforce Wants to Poach Disgruntled OpenAI EmployeesJames Stephen · Nov 21, 2023
NewsThe Latest BIG News from Microsoft, Cisco, NICE, & SalesforceCharlie Mitchell · Nov 17, 2023
News · CRM & DataSalesforce Launches Analytics App 'Service Intelligence'Kieran Devlin · Nov 17, 2023
Interview · CRM & DataGartner Magic Quadrant for the CRM Customer Engagement Center 2023Charlie Mitchell · Nov 8, 2023
Feature · CRM & DataThe New Slack CEO Starts on Monday, with the Einstein 1 Platform Blazing a Trail for SuccessCharlie Mitchell · Nov 7, 2023
News · CRM & DataThe Salesforce Code Builder Is Now Generally AvailableJames Stephen · Nov 6, 2023
News · CRM & DataSalesforce Offers AI Advice Following White House Executive OrderJames Stephen · Nov 2, 2023
News · CX IntelligenceThe Anypoint Code Builder for Salesforce Is Now AvailableJames Stephen · Oct 17, 2023
Interview · CRM & DataGartner Magic Quadrant for Multichannel Marketing Hubs 2023Charlie Mitchell · Oct 9, 2023
Feature · CRM & DataSalesforce’s Acquisition of Airkit.ai Proves It Has Always Been One Step AheadCharlie Mitchell · Oct 3, 2023
Interview · Agent ExperienceThe Hottest Trends in Enterprise Workflow AutomationRebekah Carter · Oct 3, 2023
NewsThe Latest BIG News from AWS, Talkdesk, Salesforce, & NICECharlie Mitchell · Sep 29, 2023
News · CX IntelligenceSalesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATAJames Stephen · Sep 29, 2023
Interview · CRM & DataGartner Magic Quadrant for B2B Marketing Automation Platforms 2023Charlie Mitchell · Sep 26, 2023
Feature · CRM & DataSalesforce Creates a “Customer Success Score” to Help Businesses Maximize Their InvestmentCharlie Mitchell · Sep 26, 2023
News · Agent ExperienceThe Latest BIG News from Zoom, Cisco, Oracle, & SalesforceCharlie Mitchell · Sep 22, 2023
News · CRM & DataSalesforce Inks Agreement to Acquire Airkit.aiDemond Cureton · Sep 22, 2023
News · CRM & DataSalesforce Makes Layoff U-Turn, Intends to Hire 3,300 New EmployeesJames Stephen · Sep 18, 2023
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