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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
News · CRM & Data
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Rhys Fisher · 1y ago
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
News · CRM & Data
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Charlie Mitchell · 1y ago
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Interview · Agent Experience
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Peter Ward · 1y ago
News · CRM & DataBig CX News from Microsoft, Salesforce, Cisco & NiCERhys Fisher · Aug 15, 2025
News · CRM & DataMicrosoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365Charlie Mitchell · Aug 13, 2025
Interview · CRM & DataThe Google-Salesforce Customer Data Breach: What Really Happened?Rhys Fisher · Aug 12, 2025
News · CRM & DataNiCE Tightens Its Salesforce Integration, Opens Up to AgentforceCharlie Mitchell · Aug 12, 2025
Interview · CRM & DataGartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The RundownCharlie Mitchell · Aug 11, 2025
News · CX IntelligenceSalesforce to Snap Up Waii, Boost Data Cloud & Tableau NextCharlie Mitchell · Aug 11, 2025
News · CRM & DataBig CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCERhys Fisher · Aug 8, 2025
Explainer · CRM & DataMicrosoft vs. Salesforce: How Do They Compare on CRM?Rebekah Carter · Aug 7, 2025
News · Revenue TechThe Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's DeparturesCharlie Mitchell · Aug 7, 2025
News · CRM & DataThe Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot TakesCharlie Mitchell · Aug 6, 2025
News · CRM & DataSalesforce to Acquire Bluebirds, Continues to 'Agentify' the EnterpriseCharlie Mitchell · Aug 4, 2025
News · CRM & DataBig CX News from NiCE, OpenAI, Five9, & MicrosoftRhys Fisher · Aug 1, 2025
News · CRM & DataSalesforce & ServiceNow Invest $1.5BN in GenesysCharlie Mitchell · Jul 31, 2025
News · CX Intelligence"Totally, Totally Gone": OpenAI CEO Sam Altman Predicts the End of Human Customer ServiceCharlie Mitchell · Jul 30, 2025
NewsFive9 Lays Off Three Senior Execs with Broader Jobs Cuts to Come, SourcesCharlie Mitchell · Jul 29, 2025
News · CRM & DataServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and HiringRhys Fisher · Jul 29, 2025
Feature · CRM & DataSalesforce Channels Is a Big Step In Converging CRM & UCaaSCharlie Mitchell · Jul 25, 2025
News · CRM & DataZendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New CapabilitiesFloyd March · Jul 24, 2025
Interview · CRM & DataThe ISG Customer Experience Management Advanced Buyers Guide 2025: 7 Top TakeawaysCharlie Mitchell · Jul 23, 2025
News · CRM & DataIs Salesforce the CRM Villain of 2025?Rhys Fisher · Jul 22, 2025
News · CRM & DataZoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue TeamsCharlie Mitchell · Jul 22, 2025
Interview · CRM & DataThe Top CRM Vendors to Consider in 2025Rebekah Carter · Jul 22, 2025
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