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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
News · CRM & Data
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Chris Porter · 1y ago
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
News · CRM & Data
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Nicole Willing · 1y ago
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
News · CRM & Data
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
Francesca Roche · 1y ago
News · Revenue TechSalesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”Rhys Fisher · Oct 6, 2025
News · Revenue TechThe Latest BIG News from Cisco, Salesforce & AccentureFrancesca Roche · Oct 3, 2025
News · Revenue TechSalesforce Axes Search In Favor of Agentforce, Users Push BackNicole Willing · Oct 1, 2025
Interview · Revenue TechExplainer: Reducing Time To Resolution with CX AutomationRebekah Carter · Sep 29, 2025
News · Revenue TechSalesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AIDaniel Flatt · Sep 25, 2025
News · Service OperationsTalkdesk Expands Vertical Focus with New CX Platform for Service-Based IndustriesNicole Willing · Sep 25, 2025
Feature · CRM & DataThe Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrikeFrancesca Roche · Sep 25, 2025
News · CRM & DataDreamforce 2025: What Might Salesforce Unveil?Nicole Willing · Sep 22, 2025
News · Service OperationsThe ISG Contact Center Buyers Guide 2025: 7 Top TakeawaysChris Porter · Sep 22, 2025
News · Service OperationsThe Latest BIG News from Zoom, Genesys, ServiceNow, and ZendeskCharlie Mitchell · Sep 19, 2025
News · Service OperationsGenesys Scoops Its Second-Largest CCaaS Win EverFrancesca Roche · Sep 18, 2025
News · CX IntelligenceGartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028Nicole Willing · Sep 18, 2025
FeatureOpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs FirstFrancesca Roche · Sep 18, 2025
News · Service OperationsZoomtopia 2025: The Top 10 AnnouncementsChris Porter · Sep 17, 2025
News · CX IntelligenceYellow.ai's Own Chatbot Got Tricked Into Generating Malicious Code, ReportsNicole Willing · Sep 17, 2025
News · CRM & DataThe FBI Warns Salesforce Customers of Increasing Cyber AttacksNicole Willing · Sep 16, 2025
News · CRM & DataServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS OfferingCharlie Mitchell · Sep 16, 2025
News · CRM & DataZendesk to Shutter Zendesk Sell, Go All-In on Customer ServiceNicole Willing · Sep 16, 2025
News · Service OperationsWorkday Rising 2025: The Top 5 AnnouncementsCharlie Mitchell · Sep 16, 2025
News · CRM & DataSalesforce CEO Calls Out Palantir as "the Most Expensive Enterprise Software I've Ever Seen"Nicole Willing · Sep 15, 2025
Feature · Service OperationsGenesys and Zoom Quietly Push Customer Service and ITSM Closer TogetherCharlie Mitchell · Sep 15, 2025
News · CRM & DataThe Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentralCharlie Mitchell · Sep 12, 2025
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