Genesys has won its second-largest Genesys Cloud deal to date with a top ten global bank.
The CCaaS stalwart disclosed few additional details about the deal but noted it was one of two eight-figure annual contract value (ACV) agreements secured over the past 12 months.
It also revealed that it signed a high-seven-figure ACV deal with another Fortune 20 financial services firm, worth $45MN+ in total contract value (TCV).
In doing so, Genesys underscored its momentum in a sector known for its high complexity.
Ultimately, that aligns with its reputation for doing "big" well, as rubberstamped by the recent Gartner Magic Quadrant for CCaaS report, where Genesys once again slotted into the leader square.
Yet, while many regard it as a safe choice for migrating to CCaaS, Tony Bates, Chairman and CEO of Genesys, stressed his desire for the vendor and its customers to push the boundaries of innovation.
"The pace of change in business is undeniable, but what inspires me is how our customers are embracing it," he said.
They see Genesys as the partner that can unify every experience across the enterprise, turning complexity into clarity which is reinforced by our continued momentum.
But why are financial services especially choosing to work with Genesys? Across its customer case studies in the sector, the word "control" often crops up, with one bank lauding its modular approach to conversation automation.
Another reason is its trusted support services, with the company exhibiting vast experience in handling complex, multinational deployments. These offer the vendor great reference customers.
Also, its broad AI toolkit is often mentioned, with its Predictive Routing solution tagged repeatedly.
For instance, in one financial services case study, Jan Thomas Lerstein, Head of Emerging Technologies at DNB, said: "Genesys Predictive Routing enables our agents to get to more high-value, time-critical calls and wrap them up faster.
