Omilia on CX Today
7 stories · 4 in 2026 · 4 in the last 90 days · 3 sponsored
CX Today coverage mentioning Omilia, newest first. Sponsored work is identified clearly on each story.
Forget the Rulebook: How Self-Learning AI Is Rewriting Contact Center Automation
In this discussion, Rhys Fisher, Associate Editor at CX Today, sits down with Claudio Rodrigues, Chief Product Officer at Omilia , to dig into one of the mos...
Rhys Fisher · 1 min read · 22 Jul 2026
Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown
Gartner has published its 2026 Magic Quadrant for Conversational AI Platforms. Discover every Leader, Challenger, Visionary, and Niche Player
Rhys Fisher · 9 min read · 15 Jul 2026
Your Contact Center AI is Failing - And You Probably Built it That Way
In this CX Today discussion, host and Associate Editor Rhys Fisher sits down with Claudio Rodrigues, Chief Product Officer at Omilia , to cut through the AI ...
Rhys Fisher · 1 min read · 14 Jul 2026
Your Contact Center AI Is Cutting Costs; It Should Be Driving Revenue
You’d be surprised at just how many CEOs are picking up the phone and calling their own contact centers. Not to check on staffing levels or review a transcri...
Rhys Fisher · 4 min read · 9 Jul 2026
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Gartner has dropped its first Magic Quadrant study into the Conversational AI space in over two years. The report, previously known as the "Gartner Magic Qua...
Charlie Mitchell · 11 min read · 19 Aug 2025
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
Are generative AI (GenAI) and LLMs the solution to years of customer self-service disappointment? Forrester certainly believes so. With the report claiming t...
Rhys Fisher · 8 min read · 21 May 2024
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Gartner has unveiled its much-anticipated 2023 Magic Quadrant report for Enterprise Conversational AI Platforms. The release comes amid surging interest in t...
Charlie Mitchell · 11 min read · 10 Mar 2023