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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics
Feature
The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics
Rob Wilkinson · 2mo ago
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
Feature
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
Rhys Fisher · 2mo ago
Most CX Leaders Are Still Buying for the Last AI Cycle
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Most CX Leaders Are Still Buying for the Last AI Cycle
Rob Wilkinson · 3mo ago
FeatureMicrosoft WorkLab data shows Achievers expect to scale 2.5 times fasterRob Wilkinson · Apr 7, 2026
FeatureThe Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?Francesca Roche · Jan 5, 2026
Feature · CX TrustMicrosoft Steps Up Efforts to Support European Customers' Data SovereigntyNicole Willing · Dec 1, 2025
Feature · CX TrustData Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance RulesNicole Willing · Nov 25, 2025
Feature5 Biggest CX Announcements from Microsoft Ignite 2025Rhys Fisher · Nov 18, 2025
FeatureIs Your Chatbot Giving Away Secrets? How to Stop Whisper Leak NowRhys Fisher · Nov 10, 2025
NewsRingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement BundleRhys Fisher · Nov 6, 2025
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
Interview · CX IntelligenceHow Microsoft’s AI Strategy is Transforming Customer ExperienceRhys Fisher · Oct 30, 2025
Feature · CX TrustAWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?Charlie Mitchell · Aug 14, 2025
FeatureMicrosoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So FarCharlie Mitchell · Jul 2, 2025
Feature · Service OperationsThe New Microsoft Teams Unify Contact Center Integration Model: An AnalysisCharlie Mitchell · Apr 29, 2025
News · CX IntelligenceThe Forrester Wave for Customer Data Platforms 2024: Top TakeawaysRhys Fisher · Oct 3, 2024
FeatureBig CX News - The Latest the Microsoft Dynamics 365 Contact Center, NICE MPower, & SalesforceCharlie Mitchell · Jun 27, 2024
FeatureWho Is Leading the CPaaS Space In 2024? Omdia Reveals Its FindingsCharlie Mitchell · Feb 2, 2024
Feature · CX IntelligenceMicrosoft CEO Satya Nadella Wants to Change How You Think About AICharlie Mitchell · Oct 25, 2023
Feature · CRM & DataBIG CX News - The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFMCharlie Mitchell · Aug 11, 2023
FeatureMicrosoft’s CX Business Surpasses $1 Billion in SalesJames Stephen · Jul 26, 2023
Feature · CRM & DataThe Nucleus Research 2023 CRM Technology Value MatrixRob Scott · May 8, 2023
FeatureWill Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?Charlie Mitchell · May 2, 2023
Feature · CX Intelligence7 Generative AI Innovations Changing Conversational AICharlie Mitchell · Apr 28, 2023
Feature · CRM & DataMicrosoft Showcases Copilot. Here’s How It Will Help Gain and Retain CustomersCharlie Mitchell · Mar 16, 2023
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