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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

All coverage

378 pieces · editorial and sponsored · newest first
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
News
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
James Stephen · Dec 11, 2024
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
News · CX Intelligence
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
Rhys Fisher · Dec 9, 2024
Salesforce CEO Jabs Copilot Again: “It's Just Repackaged ChatGPT”
News · CRM & Data
Salesforce CEO Jabs Copilot Again: “It's Just Repackaged ChatGPT”
Rhys Fisher · Dec 4, 2024
NewsBig CX News - The Latest on Microsoft's AI Agents, Afiniti's Bankruptcy, & Sprinklr's New CEOCharlie Mitchell · Dec 4, 2024
News · CRM & DataThe Latest BIG News from Microsoft, Salesforce, SAP, & TalkdeskRhys Fisher · Nov 22, 2024
News · CRM & DataMicrosoft & SAP Make Copilot & Joule Co-OperativeRhys Fisher · Nov 20, 2024
News · CRM & DataMicrosoft’s Autonomous Agents Are Now Available In Public PreviewCharlie Mitchell · Nov 19, 2024
Interview · CRM & DataGartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The RundownCharlie Mitchell · Nov 7, 2024
News · CRM & DataMicrosoft Is Phasing Out Its Customer Service Hub (CSH) AppRhys Fisher · Nov 4, 2024
News · CRM & DataThe Latest BIG News from Salesforce, Microsoft, HubSpot & PegasystemsRhys Fisher · Nov 1, 2024
NewsMicrosoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERPCharlie Mitchell · Oct 31, 2024
News · CRM & DataMicrosoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for DynamicsCharlie Mitchell · Oct 28, 2024
NewsThe Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & MoreCharlie Mitchell · Oct 28, 2024
NewsMicrosoft’s Queues App for Teams Is Now AvailableJames Stephen · Oct 25, 2024
News · CRM & DataThe Latest BIG News from Cisco, Salesforce, NICE & GenesysRhys Fisher · Oct 25, 2024
Interview · CRM & DataSalesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?Rhys Fisher · Oct 21, 2024
News · Agent ExperienceCalabrio Brings WFM to the Microsoft Dynamics 365 Contact CenterRhys Fisher · Oct 17, 2024
News · CX IntelligenceThe Forrester Wave for Customer Data Platforms 2024: Top TakeawaysRhys Fisher · Oct 3, 2024
Interview · Service OperationsThe Top 8 CCaaS Trends Worth Watching This YearRebekah Carter · Oct 1, 2024
News · CRM & DataBig CX News from Salesforce, NICE, Microsoft & DubberRhys Fisher · Sep 6, 2024
News · CX IntelligenceMicrosoft Fires Back, Rubbishes Benioff’s Copilot CriticismRhys Fisher · Sep 4, 2024
NewsMicrosoft Is Making Another Contact Center Play with Its Queues App for TeamsCharlie Mitchell · Aug 30, 2024
NewsNICE CEO Pours Cold Water on Microsoft’s CCaaS Entrance & ExpertiseCharlie Mitchell · Aug 19, 2024
Interview · CRM & DataThe Forrester Wave for Customer Analytics Technologies 2024: Top TakeawaysRhys Fisher · Aug 6, 2024
News · CX IntelligenceBig CX News from Pega, Microsoft, Kore.ai, & BirdRhys Fisher · Aug 2, 2024
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