the voice of customer experience technology

Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
News
Cirrus Becomes the Latest CX Vendor to Launch a Copilot
James Stephen · 3y ago
The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS
News
The Latest BIG News from Genesys, Salesforce, Sprinklr, Microsoft, & AWS
Charlie Mitchell · 3y ago
“Thousands” of Microsoft Customer Service Agents Test Copilot
News
“Thousands” of Microsoft Customer Service Agents Test Copilot
James Stephen · 3y ago
News · CX IntelligenceNew Microsoft Dynamics 365 Customer Insights Is Generally AvailableJames Stephen · Sep 7, 2023
NewsMicrosoft Unveils 22 Upcoming Features for Its CCaaS SolutionRory Greener · Aug 1, 2023
NewsAudioCodes’ Contact Center Receives Microsoft Teams CertificationJames Stephen · Aug 1, 2023
News · CX IntelligenceThe Latest BIG News from Microsoft, AWS, Twilio, NICE & SAPCharlie Mitchell · Jul 28, 2023
Interview · Agent ExperienceExploring Microsoft Dynamics Copilot: AI in Dynamics 365Rebekah Carter · Jul 27, 2023
News · Agent ExperienceThe Latest BIG News from Zoom, Microsoft, Cisco, & AWSCharlie Mitchell · Jul 21, 2023
News · CRM & DataMicrosoft Launches Sales Copilot, Makes Many More CX-Related AnnouncementsCharlie Mitchell · Jul 18, 2023
NewsIs Your Contact Center Ready for Copilot?James Stephen · Jul 11, 2023
News‘It’s like listening to Bohemian Rhapsody 14 times’ – Microsoft Slams UK Call Waiting TimesTom Wright · Jul 7, 2023
NewsThe Latest BIG News from NICE, Teleperformance, Five9, & TwilioCharlie Mitchell · Jul 3, 2023
NewsTeleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI SolutionCharlie Mitchell · Jun 29, 2023
NewsMicrosoft Releases New Contact Center Use Cases for CopilotJames Stephen · Jun 12, 2023
NewsUJET Integrates Its CCaaS Platform with Microsoft TeamsJames Stephen · May 24, 2023
NewsMicrosoft Invests in Builder.ai to Streamline Business App DevelopmentKieran Devlin · May 11, 2023
NewsBig CX News from Microsoft, AWS, and SAPCharlie Mitchell · Apr 28, 2023
NewsMicrosoft Showcases How Copilot Augments Contact Center ExperiencesCharlie Mitchell · Apr 26, 2023
News · CRM & DataMicrosoft Releases New XR Tools for Dynamics 365 GuidesTom Wright · Apr 17, 2023
NewsBig CX News from Microsoft, Google, and SprinklrCharlie Mitchell · Apr 7, 2023
NewsMicrosoft Extends Its CPaaS Platform with New Email APIsCharlie Mitchell · Apr 6, 2023
News · CRM & DataBig CX News from Microsoft, Meta, and QualtricsCharlie Mitchell · Mar 21, 2023
NewsMicrosoft Launches New Agent-Assist Tools for Contact CentersJames Stephen · Mar 14, 2023
News · CX IntelligenceNuance Builds ChatGPT Into Its Conversational AICharlie Mitchell · Mar 7, 2023
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