the voice of customer experience technology

Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
News · CX Intelligence
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Rhys Fisher · 1y ago
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
News · CRM & Data
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Floyd March · 1y ago
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
News · Agent Experience
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Charlie Mitchell · 1y ago
NewsThe Latest on Another Big Call Center Lawsuit, Microsoft Teams' New Contact Center Integration ModelCharlie Mitchell · May 2, 2025
NewsMicrosoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot StudioFloyd March · May 1, 2025
Feature · Service OperationsThe New Microsoft Teams Unify Contact Center Integration Model: An AnalysisCharlie Mitchell · Apr 29, 2025
NewsThe Latest BIG News from Microsoft, ServiceNow, Avaya, & TalkdeskCharlie Mitchell · Apr 25, 2025
NewsMicrosoft Releases Three AI Agents for a More Autonomous Contact CenterFloyd March · Apr 22, 2025
NewsMicrosoft Launches New Contact Center Integration Model for TeamsRhys Fisher · Apr 21, 2025
Interview · Service OperationsThe New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?Rhys Fisher · Apr 16, 2025
News · CRM & DataMicrosoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam FolderFloyd March · Apr 8, 2025
News · CX IntelligenceBig CX News from Zendesk, Genesys, Microsoft & AccentureRhys Fisher · Mar 28, 2025
News · CRM & DataThe Forrester Wave for CRM Software 2025: Top TakeawaysRhys Fisher · Mar 27, 2025
NewsMicrosoft Rebrands Its Contact Center Workspace, Stops Using the Term "Agent" for Live RepsFloyd March · Mar 27, 2025
News · CRM & DataBig CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICERhys Fisher · Mar 24, 2025
NewsMicrosoft Pulls Teams Phone Into Its Dynamics 365 Contact CenterFloyd March · Mar 17, 2025
News · CRM & DataSalesforce Touts a Big ITSM Move Amid ServiceNow's CRM PushFloyd March · Mar 14, 2025
News · CRM & DataBig CX News from Salesforce, Mitel, Microsoft, & GenesysCharlie Mitchell · Mar 7, 2025
News · CRM & DataMicrosoft Releases New AI Agents for Sales Teams, Drops Big Copilot NumbersCharlie Mitchell · Mar 5, 2025
News · CRM & DataBig CX News from Salesforce, Google, Microsoft & ZoomRhys Fisher · Mar 3, 2025
News · CRM & DataMicrosoft Deploys Thousands of Internal & External AI AgentsRhys Fisher · Feb 28, 2025
News · CRM & DataFive9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaSFloyd March · Feb 21, 2025
NewsMicrosoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI InnovationCharlie Mitchell · Feb 5, 2025
NewsBig CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & MicrosoftCharlie Mitchell · Jan 30, 2025
NewsMicrosoft to Scrap Smart Assist in Dynamics 365 Customer ServiceCharlie Mitchell · Jan 30, 2025
Page 7 of 15 · 151–175 of 371