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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

All coverage

378 pieces · editorial and sponsored · newest first
The Microsoft Layoffs: What Aren't They Telling Us About AI?
News · CX Intelligence
The Microsoft Layoffs: What Aren't They Telling Us About AI?
Rhys Fisher · May 28, 2025
Big CX News from Microsoft, Google, Salesforce, & Zendesk
News · CRM & Data
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Rhys Fisher · May 23, 2025
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
News · CX Intelligence
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Rhys Fisher · May 20, 2025
News · CRM & DataMicrosoft and Gong Team Up to Spread Customer Intelligence Across the EnterpriseFloyd March · May 14, 2025
News · Agent ExperienceMicrosoft Brings Workforce Engagement Management to the Dynamics 365 Contact CenterCharlie Mitchell · May 2, 2025
NewsThe Latest on Another Big Call Center Lawsuit, Microsoft Teams' New Contact Center Integration ModelCharlie Mitchell · May 2, 2025
NewsMicrosoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot StudioFloyd March · May 1, 2025
Feature · Service OperationsThe New Microsoft Teams Unify Contact Center Integration Model: An AnalysisCharlie Mitchell · Apr 29, 2025
NewsThe Latest BIG News from Microsoft, ServiceNow, Avaya, & TalkdeskCharlie Mitchell · Apr 25, 2025
NewsMicrosoft Releases Three AI Agents for a More Autonomous Contact CenterFloyd March · Apr 22, 2025
NewsMicrosoft Launches New Contact Center Integration Model for TeamsRhys Fisher · Apr 21, 2025
Interview · Service OperationsThe New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?Rhys Fisher · Apr 16, 2025
News · CRM & DataMicrosoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam FolderFloyd March · Apr 8, 2025
News · CX IntelligenceBig CX News from Zendesk, Genesys, Microsoft & AccentureRhys Fisher · Mar 28, 2025
News · CRM & DataThe Forrester Wave for CRM Software 2025: Top TakeawaysRhys Fisher · Mar 27, 2025
NewsMicrosoft Rebrands Its Contact Center Workspace, Stops Using the Term "Agent" for Live RepsFloyd March · Mar 27, 2025
News · CRM & DataBig CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICERhys Fisher · Mar 24, 2025
NewsMicrosoft Pulls Teams Phone Into Its Dynamics 365 Contact CenterFloyd March · Mar 17, 2025
News · CRM & DataSalesforce Touts a Big ITSM Move Amid ServiceNow's CRM PushFloyd March · Mar 14, 2025
News · CRM & DataBig CX News from Salesforce, Mitel, Microsoft, & GenesysCharlie Mitchell · Mar 7, 2025
News · CRM & DataMicrosoft Releases New AI Agents for Sales Teams, Drops Big Copilot NumbersCharlie Mitchell · Mar 5, 2025
News · CRM & DataBig CX News from Salesforce, Google, Microsoft & ZoomRhys Fisher · Mar 3, 2025
News · CRM & DataMicrosoft Deploys Thousands of Internal & External AI AgentsRhys Fisher · Feb 28, 2025
News · CRM & DataFive9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaSFloyd March · Feb 21, 2025
NewsMicrosoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI InnovationCharlie Mitchell · Feb 5, 2025
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