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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

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378 pieces · editorial and sponsored · newest first
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
News
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
Rob Wilkinson · Feb 2, 2026
The Limitations of Agentic AI: Why AI is Cracking at the Edges
Explainer
The Limitations of Agentic AI: Why AI is Cracking at the Edges
Rebekah Carter · Jan 29, 2026
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
News
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
Rob Wilkinson · Jan 28, 2026
Explainer · Community CXWhy Owned Customer Communities Matter More Than Rented ReachRebekah Carter · Jan 24, 2026
News · CX TrustA Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security ProblemNicole Willing · Jan 22, 2026
News · CX IntelligenceMicrosoft and Algolia Push Real-Time Product Data into AI ShoppingRhys Fisher · Jan 13, 2026
News · CRM & DataMicrosoft Acquires Osmos to Advance Its Data Unification StrategyFrancesca Roche · Jan 7, 2026
NewsCognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AIRob Wilkinson · Jan 6, 2026
FeatureThe Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?Francesca Roche · Jan 5, 2026
ExplainerAutonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies ScaleRebekah Carter · Jan 2, 2026
Guide · CX IntelligenceLeverage Event Driven Orchestration in Finance Before Trust Slips FurtherRebekah Carter · Jan 1, 2026
Explainer · CX TrustThe AI Transparency Crisis Putting CX, Compliance, and Trust at RiskRebekah Carter · Dec 30, 2025
Explainer · Revenue TechThe 5 Superpowers of the Modern Copilot for SalesSean Nolan · Dec 27, 2025
NewsMicrosoft's CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?Rob Wilkinson · Dec 23, 2025
News · Agent ExperienceMicrosoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer ServicesFrancesca Roche · Dec 10, 2025
News · CX TrustZendesk and Microsoft Targets The Small Business Market in Latest PartnershipFrancesca Roche · Dec 1, 2025
Feature · CX TrustMicrosoft Steps Up Efforts to Support European Customers' Data SovereigntyNicole Willing · Dec 1, 2025
Feature · CX TrustData Sovereignty Becomes a Strategic Imperative Under Europe’s Compliance RulesNicole Willing · Nov 25, 2025
InterviewRetail Automation: How AI Powers the Consumer ExperienceRebekah Carter · Nov 24, 2025
Interview · CX IntelligenceAI Hallucinations Start With Dirty Data: Governing Knowledge for RAG AgentsRebekah Carter · Nov 23, 2025
News · Agent ExperienceMicrosoft Expands Copilot For Widespread ProductivityFrancesca Roche · Nov 20, 2025
News · CX TrustMicrosoft Heightens Security and Governance in AI Transformation StrategyFrancesca Roche · Nov 19, 2025
News · Service OperationsCloudflare Outage Disrupts Major Platforms, Payments, and Black Friday PlansNicole Willing · Nov 18, 2025
Feature5 Biggest CX Announcements from Microsoft Ignite 2025Rhys Fisher · Nov 18, 2025
FeatureIs Your Chatbot Giving Away Secrets? How to Stop Whisper Leak NowRhys Fisher · Nov 10, 2025
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