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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
News · Agent Experience
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Francesca Roche · 10mo ago
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
News · CX Trust
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Francesca Roche · 11mo ago
Microsoft Expands Copilot For Widespread Productivity
News · Agent Experience
Microsoft Expands Copilot For Widespread Productivity
Francesca Roche · 11mo ago
News · CX TrustMicrosoft Heightens Security and Governance in AI Transformation StrategyFrancesca Roche · Nov 19, 2025
News · Service OperationsCloudflare Outage Disrupts Major Platforms, Payments, and Black Friday PlansNicole Willing · Nov 18, 2025
NewsRingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement BundleRhys Fisher · Nov 6, 2025
News · CRM & DataMicrosoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal ActionNicole Willing · Nov 6, 2025
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
News · CX IntelligenceBig CX News from AWS, ServiceNow, Forrester & ZohoRhys Fisher · Oct 31, 2025
News · Service OperationsMicrosoft Azure Outage After AWS Crash Exposes Weak Link in Customer ServiceNicole Willing · Oct 30, 2025
News · CX TrustMicrosoft Faces Legal Action After Allegedly Misleading 2.7 Million Copilot CustomersFrancesca Roche · Oct 27, 2025
News · CRM & DataMicrosoft Expands Dynamics 365 Contact Center with New AI AgentsNicole Willing · Oct 22, 2025
News · Revenue TechThe Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & MicrosoftRhys Fisher · Oct 17, 2025
NewsMicrosoft Expands AI Customer Service Strategy with L&G Contact Center DealNicole Willing · Oct 15, 2025
News · CRM & DataMicrosoft Deepens Talkdesk Integration in Latest PartnershipFrancesca Roche · Oct 2, 2025
NewsCCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?Daniel Flatt · Sep 30, 2025
NewsMicrosoft’s New Marketplace Can Help Enterprises Improve Customer ExperienceNicole Willing · Sep 29, 2025
NewsMicrosoft Aims to Elevate Customer Service With HD Voice FeaturesNicole Willing · Sep 24, 2025
News · CX IntelligenceMicrosoft Boosts Contact Center Voice AI with a New Take on Speech RecognitionNicole Willing · Sep 15, 2025
News · CRM & DataBig CX News from Salesforce, ServiceNow, HubSpot & MicrosoftRhys Fisher · Sep 5, 2025
NewsMicrosoft Completes a Big Move to Converge CCaaS and UCaaSRhys Fisher · Sep 4, 2025
News · CRM & DataBig CX News from Microsoft, Salesforce, Lenovo & ZoomRhys Fisher · Aug 22, 2025
NewsMicrosoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI AgentCharlie Mitchell · Aug 20, 2025
News · CRM & DataA Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security ResearchersCharlie Mitchell · Aug 18, 2025
News · CRM & DataBig CX News from Microsoft, Salesforce, Cisco & NiCERhys Fisher · Aug 15, 2025
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