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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

All coverage

378 pieces · editorial and sponsored · newest first
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
News
The Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating Model
Rob Wilkinson · Apr 9, 2026
How to Fix CRM Systems That Stall Revenue Growth
Explainer · Revenue Tech
How to Fix CRM Systems That Stall Revenue Growth
Sean Nolan · Apr 8, 2026
Microsoft WorkLab data shows Achievers expect to scale 2.5 times faster
Feature
Microsoft WorkLab data shows Achievers expect to scale 2.5 times faster
Rob Wilkinson · Apr 7, 2026
Explainer · CX IntelligenceAre CX Dashboards Hiding What Actually Drives Action?Alex Cole · Apr 7, 2026
Explainer · CRM & DataWhy Single Customer View Still Fails After CRM InvestmentSophie Wilson · Apr 7, 2026
Explainer · Journey OrchestrationAre AI Agents Creating Customer Journeys You Can’t Control?Sophie Wilson · Apr 6, 2026
News · CRM & DataBig CX News from Oracle, Salesforce, HubSpot & MicrosoftRhys Fisher · Apr 3, 2026
Explainer · CRM & DataWhat Are The Top Customer Data Management Use Cases Transforming CX in 2026?Sophie Wilson · Apr 1, 2026
NewsMicrosoft Copilot Cowork Signals Shift to Multi-Step AI Workflows for Enterprise UsersNicole Willing · Mar 31, 2026
Explainer · Journey OrchestrationWhich Customer Journey Orchestration Use Cases Cut Costs Fastest? Real Examples Driving ROI in 2026Sophie Wilson · Mar 31, 2026
Explainer · Journey OrchestrationWhy Real-Time Customer Engagement Still Breaks in 2026 - And How CX Leaders Fix ItSophie Wilson · Mar 30, 2026
Explainer · CX IntelligenceWhy Do So Many Customer Analytics Rollouts Fail? How to Deploy CA&I for Adoption, Closed-Loop Action and Measurable CX ROIAlex Cole · Mar 30, 2026
News · CRM & DataSalesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data FoundationsNicole Willing · Mar 19, 2026
NewsMicrosoft’s Support for Anthropic Signals a Shift in AI Power DynamicsRob Wilkinson · Mar 11, 2026
Explainer · Community CXWhat Should Your 2026 Customer Community Strategy Checklist Include Before Competitors Win Your Members?Sophie Wilson · Mar 10, 2026
Explainer · Community CXWhat’s Really Powering CX Community Platforms Behind the Scenes? Understand the Tech StackSophie Wilson · Mar 10, 2026
News · CX TrustMicrosoft And Europol Lead Tycoon 2FA Takedown as Customer Identity Risks RiseNicole Willing · Mar 6, 2026
Explainer · Revenue TechHow to Ensure Your Sales & Marketing Tech Doesn’t Get Left Behind: A 90 Day GuideSean Nolan · Mar 5, 2026
News · CX TrustMicrosoft Copilot Bug Exposes Confidential Emails, Risking CX Data SecurityNicole Willing · Feb 19, 2026
Explainer · Community CXCommunities and Customer Trust: Why Customers Trust Strangers More Than YouRebekah Carter · Feb 18, 2026
News · CX TrustGlobal Tech Giants Form Trusted Tech Alliance To Rebuild Customer Trust Across the StackNicole Willing · Feb 16, 2026
Guide · Community CXWhat Are the Top CX Community Engagement Events of 2026?Sophie Wilson · Feb 13, 2026
NewsAI, Data and Orchestration Mark a Turning Point for CX Growth, Research FindsNicole Willing · Feb 10, 2026
NewsBenioff Calls Copilot “Clippy 2.0”... Again, Says Slackbot Solves Customer Context GapsRhys Fisher · Feb 4, 2026
News · CX TrustAs AI Adoption Accelerates, Customer Trust Is at RiskNicole Willing · Feb 4, 2026
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