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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
Interview · CRM & Data
Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown
Charlie Mitchell · 1y ago
Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?
Interview · CRM & Data
Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?
Rhys Fisher · 2y ago
The Top 8 CCaaS Trends Worth Watching This Year
Interview · Service Operations
The Top 8 CCaaS Trends Worth Watching This Year
Rebekah Carter · 2y ago
Interview · CRM & DataThe Forrester Wave for Customer Analytics Technologies 2024: Top TakeawaysRhys Fisher · Aug 6, 2024
Interview · CX IntelligenceGartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024Charlie Mitchell · Jun 25, 2024
Interview · CRM & DataWhat is Microsoft Sales Copilot? Microsoft Copilot for SalesRebekah Carter · Apr 15, 2024
Interview · CRM & DataThe Forrester Wave for Customer Service Solutions 2024: Top TakeawaysCharlie Mitchell · Mar 7, 2024
Interview · CX IntelligenceGartner Magic Quadrant for Strategic Cloud Platform Services 2023Charlie Mitchell · Jan 15, 2024
Interview · Agent ExperienceMastering Microsoft Dynamics 365 Copilot: Tips for SuccessRebekah Carter · Jan 9, 2024
InterviewLift Off for Microsoft In the Contact Center? 2024 Could Be the YearCharlie Mitchell · Jan 2, 2024
Interview · Agent ExperienceIs the AI Copilot the Future of Customer Experience?Rebekah Carter · Dec 1, 2023
Interview · CX IntelligenceWhat is Dynamics 365 Customer Insights? And How to Use ItRebekah Carter · Nov 30, 2023
Interview · Agent ExperienceWhat is Microsoft Copilot for Service? A Full GuideRebekah Carter · Nov 24, 2023
Interview · Agent ExperienceCopilot Cuts Average Handling Time By 12 Percent, Claims MicrosoftJames Stephen · Nov 15, 2023
Interview · CRM & DataGartner Magic Quadrant for the CRM Customer Engagement Center 2023Charlie Mitchell · Nov 8, 2023
InterviewThe Microsoft & Cisco Partnership: 1 Year OnCharlie Mitchell · Oct 30, 2023
InterviewContact Center Intelligence: Benefits and OpportunitiesRebekah Carter · Oct 6, 2023
Interview · Agent ExperienceThe Top Employee Experience Platform OptionsRebekah Carter · Sep 29, 2023
Interview · CRM & DataGartner Magic Quadrant for B2B Marketing Automation Platforms 2023Charlie Mitchell · Sep 26, 2023
InterviewUnifying CCaaS & UCaaS – CX Today RoundtableCharlie Mitchell · Sep 19, 2023
Interview · CRM & DataGartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023Charlie Mitchell · Sep 14, 2023
Interview · CX IntelligenceGartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023Charlie Mitchell · Sep 11, 2023
Interview · Agent ExperienceThe Contact Center Suites Buyers Guide 2023: Top TakeawaysCharlie Mitchell · Sep 5, 2023
Interview · CX IntelligenceGartner RPA Magic Quadrant 2023: The Latest Updates Rebekah Carter · Aug 21, 2023
Interview · Agent ExperienceUiPath Dominates the RPA Space, Dwarfs Microsoft’s Market Share By 10xCharlie Mitchell · Aug 7, 2023
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