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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

All coverage

378 pieces · editorial and sponsored · newest first
Microsoft Invests in Builder.ai to Streamline Business App Development
News
Microsoft Invests in Builder.ai to Streamline Business App Development
Kieran Devlin · May 11, 2023
The Nucleus Research 2023 CRM Technology Value Matrix
Feature · CRM & Data
The Nucleus Research 2023 CRM Technology Value Matrix
Rob Scott · May 8, 2023
Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?
Feature
Will Decoupling Teams and Office Challenge Microsoft’s Enterprise Communications Monopoly?
Charlie Mitchell · May 2, 2023
NewsBig CX News from Microsoft, AWS, and SAPCharlie Mitchell · Apr 28, 2023
Feature · CX Intelligence7 Generative AI Innovations Changing Conversational AICharlie Mitchell · Apr 28, 2023
NewsMicrosoft Showcases How Copilot Augments Contact Center ExperiencesCharlie Mitchell · Apr 26, 2023
Interview · CRM & DataWho Leads the CRM Space In 2023? Nucleus Research Reveals Its FindingsCharlie Mitchell · Apr 25, 2023
Interview · CX IntelligenceGartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023Charlie Mitchell · Apr 19, 2023
News · CRM & DataMicrosoft Releases New XR Tools for Dynamics 365 GuidesTom Wright · Apr 17, 2023
NewsBig CX News from Microsoft, Google, and SprinklrCharlie Mitchell · Apr 7, 2023
NewsMicrosoft Extends Its CPaaS Platform with New Email APIsCharlie Mitchell · Apr 6, 2023
News · CRM & DataBig CX News from Microsoft, Meta, and QualtricsCharlie Mitchell · Mar 21, 2023
Feature · CRM & DataMicrosoft Showcases Copilot. Here’s How It Will Help Gain and Retain CustomersCharlie Mitchell · Mar 16, 2023
NewsMicrosoft Launches New Agent-Assist Tools for Contact CentersJames Stephen · Mar 14, 2023
SponsoredNew CCaaS Entrants Must Not Smother Innovationwith Salesforce; Google; Microsoft; ComputerTalk · Mar 10, 2023
News · CX IntelligenceNuance Builds ChatGPT Into Its Conversational AICharlie Mitchell · Mar 7, 2023
Interview · CX IntelligenceChatGPT Gains Enterprise APIsRory Greener · Mar 3, 2023
ExplainerA ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft EngineerCharlie Mitchell · Feb 16, 2023
NewsThe Webex Contact Center Is Now Available to Microsoft Teams UsersCharlie Mitchell · Feb 15, 2023
News · CX IntelligenceBig CX News from Google, Avaya, and MicrosoftRyan Smith · Feb 10, 2023
News · CX IntelligenceGoogle Takes on ChatGPT With “Bard” – Here’s Why It’s Great News for CXCharlie Mitchell · Feb 7, 2023
NewsMicrosoft Teases New Capabilities for Its Dynamics CCaaS PlatformCharlie Mitchell · Feb 7, 2023
NewsWhat Happened to the Microsoft Digital Contact Center Platform?Charlie Mitchell · Jan 31, 2023
News · CRM & DataBig CX News from Salesforce, SAP, ServiceNow, and MicrosoftRyan Smith · Jan 27, 2023
Feature · CRM & Data4 CX Highlights from Microsoft’s Q2 Results – Inc. Dynamics, Teams, and OpenAICharlie Mitchell · Jan 25, 2023
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