the voice of customer experience technology

Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
News · CX Intelligence
Vodafone Teams Up with Microsoft to Transform Customer Experiences with GenAI
James Stephen · 2y ago
Gartner Magic Quadrant for Strategic Cloud Platform Services 2023
Interview · CX Intelligence
Gartner Magic Quadrant for Strategic Cloud Platform Services 2023
Charlie Mitchell · 2y ago
The Latest BIG News from Twilio, Zendesk, Calabrio, & Microsoft
News · Agent Experience
The Latest BIG News from Twilio, Zendesk, Calabrio, & Microsoft
Charlie Mitchell · 2y ago
News · Agent ExperienceMicrosoft Builds a Workforce Management Adapter for Its CCaaS PlatformCharlie Mitchell · Jan 11, 2024
Interview · Agent ExperienceMastering Microsoft Dynamics 365 Copilot: Tips for SuccessRebekah Carter · Jan 9, 2024
InterviewLift Off for Microsoft In the Contact Center? 2024 Could Be the YearCharlie Mitchell · Jan 2, 2024
Interview · Agent ExperienceIs the AI Copilot the Future of Customer Experience?Rebekah Carter · Dec 1, 2023
Interview · CX IntelligenceWhat is Dynamics 365 Customer Insights? And How to Use ItRebekah Carter · Nov 30, 2023
Interview · Agent ExperienceWhat is Microsoft Copilot for Service? A Full GuideRebekah Carter · Nov 24, 2023
NewsThe Latest BIG News from Microsoft, Cisco, NICE, & SalesforceCharlie Mitchell · Nov 17, 2023
NewsMicrosoft Announces Copilot for Service Launch, Introduces a New Copilot StudioCharlie Mitchell · Nov 15, 2023
Interview · Agent ExperienceCopilot Cuts Average Handling Time By 12 Percent, Claims MicrosoftJames Stephen · Nov 15, 2023
Interview · CRM & DataGartner Magic Quadrant for the CRM Customer Engagement Center 2023Charlie Mitchell · Nov 8, 2023
News · CX IntelligenceAI Innovations Coming to Microsoft Dynamics 365 Customer InsightsJames Stephen · Nov 1, 2023
InterviewThe Microsoft & Cisco Partnership: 1 Year OnCharlie Mitchell · Oct 30, 2023
NewsThe Latest BIG News from Cisco, Microsoft, Zoom, & SAPCharlie Mitchell · Oct 27, 2023
Feature · CX IntelligenceMicrosoft CEO Satya Nadella Wants to Change How You Think About AICharlie Mitchell · Oct 25, 2023
NewsMicrosoft Makes More Contact Center Use Cases for Copilot Generally AvailableCharlie Mitchell · Oct 24, 2023
InterviewContact Center Intelligence: Benefits and OpportunitiesRebekah Carter · Oct 6, 2023
Interview · Agent ExperienceThe Top Employee Experience Platform OptionsRebekah Carter · Sep 29, 2023
Interview · CRM & DataGartner Magic Quadrant for B2B Marketing Automation Platforms 2023Charlie Mitchell · Sep 26, 2023
NewsCirrus Becomes the Latest CX Vendor to Launch a CopilotJames Stephen · Sep 22, 2023
InterviewUnifying CCaaS & UCaaS – CX Today RoundtableCharlie Mitchell · Sep 19, 2023
Interview · CRM & DataGartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2023Charlie Mitchell · Sep 14, 2023
Interview · CX IntelligenceGartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2023Charlie Mitchell · Sep 11, 2023
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