The Webex Contact Center: 5 Capabilities You Won't Find Elsewhere
CX Today's Charlie Mitchell hosts Shelly Kramer, President & CEO at Kramer & Company , to deep dive on the Webex Contact Center. Cisco's cloud contact cent...
Charlie Mitchell · 8 Jan 2026
UCaaS Meets CCaaS: Transforming Enterprise Communications
Join Susie Harrison as she sits down with William Rubio, Chief Revenue Officer at CallTower , to explore the powerful convergence of UCaaS (Unified Communica...
Susie Harrison · 5 Jun 2025
Meet ULAP. The Enterprise Communications Vendor That's NOT Jumping on the AI Bandwagon
Watch on YouTube CX Today's Charlie Mitchell hosts Dom McDonald, CEO of ULAP . They introduce ULAP Voice and how the solution ensures compliance in enterpris...
Charlie Mitchell · 7 Jan 2025
New Structure Helps Avaya Deliver on Enterprise CX Opportunity
CX Today's David Dungay hosts Marylou Maco, CRO, & Cameron Thomson, GVP EMEA, at Avaya. In this session, we discuss the following: Avaya's new structure and ...
Charlie Mitchell · 15 Oct 2024
Zoom Crowned King of UC at UC Awards; Is CCaaS Next?
Watch on YouTube. Welcome to Our Exclusive Interview at Zoomtopia 2023 with Vi Chau, Head of Product for Zoom Phone and Zoom Contact Center . Will Zoom be th...
Rob Scott · 8 Nov 2023
Avaya's Roadmap: What's on the Way?
CX Today Managing Editor Tom Wright speaks to Avaya's Tim Sherwood . In this video we discuss the following: Avaya's roadmap How customer experience is drivi...
Tom Wright · 21 Jun 2023
Rethink Contact Center Automation and Add Collaborative Intelligence!
Watch and subscribe on YouTube . CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9 . In this session, we consider CX aut...
Charlie Mitchell · 1 Sept 2022
Zoom Discusses Its New Contact Center Solution
Watch on YouTube . In this session we explore the entrance of Zoom into the contact center market, discussing: Why Zoom made this move into the contact cente...
Charlie Mitchell · 2 Mar 2022
Puzzel Extends Smart Experiences with Vergic Acquisition
Watch on YouTube . In this session, we discuss Puzzel's latest acquisition and how its customers will benefit from the two companies coming together as one. ...
Rob Scott · 22 Oct 2021