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CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9.
In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss:
- Mistakes to avoid when adding automation to customer journeys
- How collaborative intelligence can help
- Finding the best balance of bots and humans
- Use cases for collaborative intelligence
If you're looking to learn more about collaborative intelligence, visit this page.