CX Today topic
SPOTLIGHT: Protecting Customer Trust in the Age of AI
32 stories · 0 in the last 90 daysAll storiesVideo · 2
Interview
Who is Liable When AI Agents Go Rogue?
Agentic AI is shifting from content generation to real-world execution - bringing new security, liability, and governance risks.
Nicole Willing · 26 Feb 2026
Interview
What Moltbook Reveals About the Hidden Security Risks of Autonomous AI Agents
Sarrafi argues that enterprises must stop trusting the LLM to police itself. Instead, he advocates for treating agents as "digital employees".
Nicole Willing · 24 Feb 2026