The Call That Cost a Fortune
Every CX leader's nightmare: the one call that went catastrophically wrong . In this eye-opening interview, Rob Scott sits down with Clayton Lougée, VP of Va...
Rob Scott · 30 Dec 2025
CX Today's 12 Trends of Christmas: Expert Predictions for 2026
12 CX analysts, vendors, and practitioners share their biggest customer experience predictions for 2026, from agentic AI to data governance and personalization at scale.
Rhys Fisher · 23 Dec 2025
Where Should My Contact Center Invest In AI? This Test Will Tell You
CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral , to discuss the company's new AI Maturity Assessment. The ...
Charlie Mitchell · 22 Sept 2025
Drive Cost-Reductions with Effective Self-Service
Watch on YouTube. CX Today's David Dungay hosts Courtney Goodsell, Product Manager at Mavenoid. In this session we discuss the following: What is effective s...
David Dungay · 6 Mar 2023
Supercharging Self-Service With AI
Watch and subscribe on YouTube. In this session we discuss the following: Where is self-service driving the most value? How is AI enhancing traditional self-...
Charlie Mitchell · 31 May 2022
Puzzel's CEO Talks CCaaS Innovation and Growth
Watch on Youtube . In this session we discuss the following: Frederic Laziou, CEO, Puzzel - professional and company bio What topics and trends are dominatin...
Rob Scott · 19 May 2021