CX Today’s Charlie Mitchell welcomes Wajih Kazmi, Senior Product Marketing Manager at RingCentral, to discuss the company's new AI Maturity Assessment.
The pair explore how the free, 10-minute assessment helps organizations understand their readiness for contact center AI and create a clear roadmap.
In doing so, they break down:
What Is the AI Maturity Assessment, and What Problems Does It Solve?
Kazmi explains how the tool removes uncertainty around AI adoption, helping businesses identify their current stage in a five-step maturity model.
How Does the Assessment Work?
The framework is based around those five steps Kazmi articulated:
1. Interaction channels and technologies 2. Data utilization and intelligence 3. Agent capabilities and support 4. Response and resolution effectiveness 5. Strategic approach and innovation