Big CX News from Salesforce, Stripe, OpenAI & Anthropic
The latest news and insights from the biggest vendors in the CX and customer service space, including Salesforce, Stripe, OpenAI, Anthropic
Rhys Fisher · 21 Aug 2026Big CX News from Avaya, ServiceNow, NiCE & HubSpot
The latest and greatest news and insights from the biggest vendors in the space, including Avaya, ServiceNow, NiCE & HubSpot
Rhys Fisher · 7 Aug 2026
OpenAI Launches Presence Amid AI Agent Safety Concerns
OpenAI launches Presence to help enterprises govern AI agents, as the Hugging Face security incident raises fresh safety concerns.
Francesca Roche · 22 Jul 2026
Microsoft Brings Safety to AI-Driven Commerce with New MCP Server
Microsoft unveils a managed MCP server for Dynamics 365 Commerce, enabling governed AI agent interactions across retail environments.
Francesca Roche · 30 Jun 2026
How Silent Trust Erosion Drives Customer Churn
Silent churn starts with small data doubts. Discover how a CX privacy strategy builds lasting customer trust.
Thomas Walker · 3 Jun 2026
Are CVSS Scores Becoming an Obsolete Metric?
Security leaders debate whether CVSS scoring still works as AI reshapes vulnerability discovery and exploit timelines.
Francesca Roche · 27 May 2026
Who Is Accountable When Public Sector AI Goes Wrong?
Who's accountable when public sector AI goes wrong? Kayla Vondy on transparency, trust, and why inclusion can't be an afterthought.
Thomas Walker · 7 May 2026
ServiceNow Moves to Govern Every AI Agent in the Enterprise
ServiceNow extended AI Control Tower across Microsoft, NVIDIA, and security at Knowledge 2026, its most aggressive AI governance push to date.
Rhys Fisher · 6 May 2026
Your CX Stack Is Compliant - But Still Exposing Customer Data at Every Interaction
A passed audit doesn't protect customer data. See where CX stacks expose sensitive data - and how to close the gaps now.
Thomas Walker · 5 May 2026
Insurance CX Is Losing Customers at the Worst Possible Moment: Payment
In insurance, there’s a moment where everything is on the line, the point of sale where the agent needs to take payment to secure cover and bind the policy. ...
Nicole Willing · 28 Apr 2026
The “Day 2” Migration Problem: Why Legacy Compliance Fails on Amazon Connect
Cloud migrations rarely fail on ambition. Most enterprises begin their shift to Amazon Connect with a clear architectural plan. But projects tend to break do...
Nicole Willing · 20 Apr 2026
Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?
Cisco's reported $350M acquisition of Astrix Security highlights growing AI agent security risks in contact centers.
Rhys Fisher · 13 Apr 2026
Big CX News from Verint, Salesforce, Santander & Mastercard
The latest major CX news from Verint, Salesforce, US Congress, Santander & Mastercard
Rhys Fisher · 6 Mar 2026
Which CX Security Events Should Leaders Attend in 2026? The Conferences Shaping Data Protection & Compliance
Explore the top CX security, privacy and compliance events in 2026, covering cloud security, identity, AI risk and regulations.
Thomas Walker · 14 Feb 2026
Why Google's Eavesdropping Settlement Should Worry CX Leaders
Google settles $68M lawsuit over Assistant eavesdropping claims. Why contact centers must urgently address voice AI privacy to maintain customer trust.
Rhys Fisher · 27 Jan 2026