CX Today topic
Online Community Management Software
14 stories · 6 in the last 90 daysAll storiesVideo · 4
Interview
Is This The End For Influencer Marketing?
As consumer scepticism rises, community commerce offers brands a more credible route to customer loyalty than paid endorsements.
Francesca Roche · 22 Sept 2026
Interview
Why AI Recommendations Still Need Reddit
CX Today explores how Reddit discussions can expose experience gaps and inform more responsive CX decisions for brands.
Francesca Roche · 15 Sept 2026
Interview
Are Brands Finally Listening to Social Media Customers?
Learn how brands can use AI for social customer service while protecting trust through human judgment and governance.
Francesca Roche · 31 Jul 2026
Interview
The Trust Crisis in Online Communities: What Brands Are Getting Wrong
Susan Ganeshan of Emplifi explains why customer trust in online communities is under pressure and what brands must do to rebuild authenticity
Francesca Roche · 22 Apr 2026