Online Community Management Software
Is This The End For Influencer Marketing?
As consumer scepticism rises, community commerce offers brands a more credible route to customer loyalty than paid endorsements.
Francesca Roche · 22 Sept 2026
Why AI Recommendations Still Need Reddit
CX Today explores how Reddit discussions can expose experience gaps and inform more responsive CX decisions for brands.
Francesca Roche · 15 Sept 2026
The Fake Customer Problem: Can AI Influencers Undermine Community Trust?
Discover why transparent AI use matters when synthetic personas begin resembling customers, creators and independent voices in online spaces.
Francesca Roche · 1 Sept 2026
What Does Brazil’s Discord Lawsuit Mean for Digital CX?
Brazil’s lawsuit against Discord raises new questions about platform accountability, AI moderation and digital trust for B2B community teams.
Lily Jemmett · 27 Aug 2026
Reddit Believes Human Conversation Wins in the AI Era
Discover Reddit’s AI and community strategy, from safer discussions and personalised feeds to automated advertising and improved attribution.
Francesca Roche · 3 Aug 2026
Are Brands Finally Listening to Social Media Customers?
Learn how brands can use AI for social customer service while protecting trust through human judgment and governance.
Francesca Roche · 31 Jul 2026
Why Did We Let Social Platforms Become Our Customer Database?
Social platforms were never a customer database. Read how CX leaders explain why owned relationships matter more now.
Francesca Roche · 14 Jul 2026
Your Community Didn’t Fail. It Just Slowly Lost Momentum Until Nobody Noticed
Your community engagement strategy is gradually losing momentum. Here's how to fix it, and get your audience back on track.
Rebekah Carter · 24 Jun 2026
Reddit Doubles Down on Human‑First Strategy as AI Reshapes Customer Discovery
Reddit’s Q1 earnings highlight why human insight remains critical to customer experience in an AI-driven digital economy.
Francesca Roche · 5 May 2026
Meta AI Business Assistant Cuts Advertiser Issue Resolution Time by 20%
Meta expands AI business assistant across advertisers, improving issue resolution speed and streamlining campaign management workflows.
Francesca Roche · 1 May 2026
The Trust Crisis in Online Communities: What Brands Are Getting Wrong
Susan Ganeshan of Emplifi explains why customer trust in online communities is under pressure and what brands must do to rebuild authenticity
Francesca Roche · 22 Apr 2026
Enterprises Are Unlocking Efficient Performance Through High-Intent Reddit Conversations
B2B marketers are leveraging Reddit to track early engagement, optimize campaigns, and achieve stronger ROI results.
Francesca Roche · 7 Apr 2026
Meta's $375MN Lawsuit Underscores the Importance of Customer Trust in Community Platforms
New Mexico jury finds Meta violated consumer protection laws, raising trust and engagement risks for businesses using its platforms
Francesca Roche · 25 Mar 2026
What Should Your 2026 Customer Community Strategy Checklist Include Before Competitors Win Your Members?
Planning a customer community strategy for 2026? Learn how to align purpose, budget, governance, and KPIs to drive retention and advocacy.
Sophie Wilson · 10 Mar 2026