UJET Acquires Spiral: Rewriting the CX AI Rulebook
UJET isn’t just buying tech — it’s buying a new blueprint for customer care. In this must-watch interview, Baker Johnson CBO at UJET explains how Spiral’s AI...
Rob Scott · 4 Dec 2025
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Watch on Youtube In this episode of CX Today, host Kieran Devlin sits down with William Rubio, Chief Revenue Officer at CallTower , and Joe Bigio, SVP of CCa...
Kieran Devlin · 10 Sept 2025
The Latest on Thoma Bravo Rolling Up Verint, Salesforce's Acquisition Streak, & More
CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts join the panel to ru...
Charlie Mitchell · 3 Sept 2025
The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures
Watch on YouTube. CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space. Five prominent CX analysts jo...
Charlie Mitchell · 7 Aug 2025
Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing
The marketing technology landscape continues to evolve rapidly, with strategic acquisitions reshaping how brands approach digital advertising and customer ex...
Floyd March · 23 Jun 2025
The OneMagnify Approach to Mergers and Acquisitions
In this insightful CX Today interview, OneMagnify CFO Bill Neblock reveals how strategic mergers and acquisitions are reshaping the company's position in the...
Floyd March · 28 May 2025
Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft
Watch on YouTube. CX Today's Charlie Mitchell presents the latest trending news from the customer experience world. He's joined by six prominent CX analysts ...
Charlie Mitchell · 30 Jan 2025
The Future of Zendesk Following Its Acquisition
Watch and subscribe on YouTube. In this session we debate the recent acquisition of Zendesk, discussing: What the low valuation of Zendesk means for the rest...
Charlie Mitchell · 15 Jul 2022
Puzzel Extends Smart Experiences with Vergic Acquisition
Watch on YouTube . In this session, we discuss Puzzel's latest acquisition and how its customers will benefit from the two companies coming together as one. ...
Rob Scott · 22 Oct 2021
Is Cisco's Latest Acquisition of IMImobile a CXaaS Gamechanger?
Watch on YouTube . CX Today's Rob Scott hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research . Following Cisco's recent run of three acquisitio...
Rob Scott · 27 Jan 2021