CX Today's Rob Scott hosts Zeus Kerravala, Founder and Principal Analyst at ZK Research.
Following Cisco's recent run of three acquisitions, including IMImobile, Rob asks Zeus whether these acquisitions are linked in any way. Rob then goes onto ask Zeus about Cisco's CX vision to create a comprehensive Customer Experience as a Service (CXaaS) offering. Finally, Rob asks, is the Webex Contact Center Cisco's new CX silver bullet?
Zeus's New Video Podcast Link as discussed, watch and subscribe here.
If you're looking for more information on Zeus, visit ZK Research.