Sponsored · Sprinklr
The Prompt Gap: Why Keyword-Based AI Search Tracking Misses What Customers Actually Ask
In this CX Today interview, Rob Wilkinson speaks with Sean Jackson, Lead AI Architect at Sprinklr , about how AI-generated answers are changing customer di...
Rob Wilkinson · 7 Sept 2026
Interview
37% of Consumers Have Already Moved On – Is Your Attribution Strategy Ready?
ChatGPT has announced that AI advertising is here, and the brands with a strong attribution strategy are going to pull ahead fast.
Francesca Roche · 3 Jul 2026
Sponsored · AudioCodes
The Reality of Voice AI in the Contact Centre: From Pilot to Production
In this CX Today interview, Marcus Law speaks with Ilan Avner, Director of Product Management at AudioCodes , about the practical reality of moving Voice AI ...
Marcus Law · 25 Jun 2026