Data Privacy Management Software
Big CX News From Salesforce, Zoom, Meta and Google
The latest news and insights from the biggest vendors in the CX and customer service space, including Salesforce, Zoom, Meta, Google
Rob Wilkinson · 28 Aug 2026
Meta’s $18bn Settlement Could Upend Social CX
Meta’s $18bn settlement could reshape Gen Z CX, pushing brands toward DMs, revised social SLAs, and stronger data privacy.
Rob Wilkinson · 27 Aug 2026
Debt Collection Needs a Human Touch. SequenceShift Lets Customers Pay Privately on Any Channel
Debt collection is one of the most emotionally charged interactions a contact center handles. Unlike a retail purchase or a service query, a debt collection ...
Nicole Willing · 14 Jul 2026
Retail's Biggest Security Risk Might Be Its Own Operations
Retail breaches doubled in 2026 as human error, third-party risk, and espionage attacks intensify across the sector.
Francesca Roche · 19 Jun 2026
Data Consent Management Is Broken: Why "Agree" Doesn't Mean "I Understand"
Most consent flows capture clicks, not comprehension. Here's what a stronger GDPR consent strategy actually looks like.
Thomas Walker · 10 Jun 2026
How to Balance AI Innovation with Enterprise Data Privacy Compliance
How do you innovate with AI and protect customer data privacy governance at the same time? Here's what you need to know.
Rebekah Carter · 30 Apr 2026
Trust Becomes the KPI: What the EU AI Act Forces CX Teams to Prove
Kane Simms, Nerys Corfield, Dr Scott Allendevaux, and Nick Holme explore how the legislation changes the day-to-day reality of deploying AI.
Rob Wilkinson · 28 Apr 2026
How to Build Consent Governance That Survives Regulatory Audit Pressure
Build audit-ready consent governance with consent orchestration, omnichannel consent tracking, and integrated privacy controls.
Thomas Walker · 10 Apr 2026
LinkedIn Faces Class-Action Lawsuits Over Alleged Browser Extension Scanning
A BrowserGate report claims LinkedIn scans users’ browsers without consent, prompting California lawsuits and CX concerns.
Francesca Roche · 8 Apr 2026
Lloyds Banking Group Data Visibility Error Raises Privacy Concerns
Lloyds Banking Group confirms app glitch exposed some customer transactions, raising privacy concerns and prompting Parliament scrutiny.
Francesca Roche · 18 Mar 2026
ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents
ServiceNow integrates Cohesity data recovery to help enterprises manage and restore AI agent operations safely.
Francesca Roche · 11 Mar 2026
First-Party Data Strategy: The Cookie Isn’t Dead Yet, But Your Strategy Might Be
The cookie isn't dead yet, but without a first-party data strategy, your company still might not survive what's coming next.
Rebekah Carter · 9 Mar 2026