ServiceNow and Cohesity have announced a strategic partnership to deliver real-time agent recovery and resilience.
By combining technologies, both companies will manage and protect autonomous AI agents and the data those agents use and modify.
As enterprises increase their use of AI agents, this increases risk and requires organizations to find fast ways to restore both the agent and affected systems without manual rebuilds or extended downtime.
Bill McDermott, Chairman and CEO at ServiceNow, highlights that combining ServiceNow’s AI platform with Cohesity’s recovery tools creates trustworthy, well-governed AI agents by providing oversight, control, and resilience across their workflows.
“Trust is the ultimate human currency — in the era of AI it is built through governance across agentic workflows. I'm excited to team up with Cohesity to raise the bar for responsible AI at scale,” he said.
“The smarter AI agents become, the more they require a control tower to orchestrate their work across systems with audit-grade proof at every step.
“Cohesity adds a critical recovery and resilience layer that, combined with the ServiceNow AI Platform, makes agentic AI trustworthy by design.”
Why Autonomous AI Agents Introduce New Operational Risks
Autonomous AI agents can take actions inside enterprise systems without constant human approval, creating operational risks when it interacts unexpectedly.
This can include unintended data corruption, modification, workflow failure, or even compromised agents.
In one example. AI agents automate configuration tasks such as system adjustments or policy updates, which can occasionally result in incorrect system settings, propagated errors, or dependency breakage.
When an AI agent performs multiple automated actions, that impact spreads across systems quickly, such as the creation of multiple systems, datasets, and automated actions executed in sequence.
Manually identifying and reversing these changes can take hours or days to fix, increasing downtime, delays service recovery, and risks wider operational disruption for customers and internal teams.
Integrating AI Governance with Data Recovery
ServiceNow and Cohesity’s partnership aims to bring real-time recovery and resilience for enterprise AI agents.
The partnership will involve integrating ServiceNow’s AI Agent Control Tower to provide governance, visibility, security, and orchestration for AI agents across enterprise systems, helping organizations in building, registration, and management.
This will be combined with Cohesity’s Data Cloud platform designed to protect data used by AI agents and enables point-in-time recovery to a verified baseline state if disruption occurs.
This also includes data recovery in incidents of deletion or where an agent has malfunctioned, misconfigured, or compromised it.