When AI Agents Ignore “No,” Security Gets Real
AI agent security risks are rising as Medicare, Gemini testing, Manchester Airport, and CISA highlight access and identity threats.
Rhys Fisher · 24 Sept 2026
Oracle’s Agentic AI Gamble: Replacing Human Support to Fund Data Centers
Oracle’s Q4 earnings show huge AI growth, but layoffs across support and success raise new risks for enterprise CX leaders.
Rob Wilkinson · 16 Sept 2026
Big CX News from Salesforce, HubSpot, Genesys & Microsoft
Big CX News: The latest news and insights from the biggest CX brands, including Salesforce, HubSpot, Genesys & Microsoft
Rhys Fisher · 3 Jul 2026
AWS Summit DC 2026: 4 Key CX Announcements
AWS Summit DC 2026 produced four announcements CX leaders should act on, including CLEAR's Amazon Connect integration
Rhys Fisher · 1 Jul 2026
The AI Shutdown No One Saw Coming and What Enterprises Must Do Before the Next One
How the Mythos model ban is forcing enterprises to rethink AI resilience, vulnerability management, and autonomous security remediation.
Francesca Roche · 23 Jun 2026
How Your CX Stack Is Quietly Expanding Your Data Exposure Without You Realizing
CX data security demands an ecosystem view. Learn how customer data architecture and CX technology risk create hidden exposure.
Thomas Walker · 17 Jun 2026
The $735 Problem: Why Enterprise AI Governance is Set Up to Fail
New research from Gartner, TELUS Digital, and Sinch reveals why enterprise AI governance keeps failing in production
Rhys Fisher · 29 May 2026
ServiceNow Moves to Govern Every AI Agent in the Enterprise
ServiceNow extended AI Control Tower across Microsoft, NVIDIA, and security at Knowledge 2026, its most aggressive AI governance push to date.
Rhys Fisher · 6 May 2026
Cisco Nears $350M Deal for AI Security Startup – Should Contact Centers Be Paying Attention?
Cisco's reported $350M acquisition of Astrix Security highlights growing AI agent security risks in contact centers.
Rhys Fisher · 13 Apr 2026
Cisco's Salesforce CRM Breach Puts Three Million Customer Records at Risk
ShinyHunters claims to have stolen over 3M Salesforce records from Cisco in a vishing-led attack. Here's what CX and CRM leaders need to know
Rhys Fisher · 2 Apr 2026
ThreatLocker CEO Calls BS on "Sophisticated" Cyberattacks
ThreatLocker CEO Danny Jenkins explains why and how basic security controls can prevent up to 96% of breaches.
Rhys Fisher · 31 Mar 2026
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Personal AI agents are heading mainstream. Here's why OpenAI's OpenClaw hire is a wake-up call for customer service leaders.
Rhys Fisher · 18 Feb 2026
How Secure Is Your Customer Experience in 2026? The Ultimate Guide to CX Security, Privacy & Compliance
CX (customer experience) has always been built on trust. But in today’s digital-first world, trust is no longer just about polite agents or fast response tim...
Thomas Walker · 14 Feb 2026
No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore
Nicole Willing is joined by Ron Zayas, CEO of Ironwall by Incogni, to discuss why "no breach" doesn't necessarily mean "no risk".
Nicole Willing · 12 Feb 2026
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
NICE embeds Pindrop's fraud detection into CXone with native integration. Real-time deepfake defense and voice authentication now available as AI voice fraud surges 245%
Rhys Fisher · 4 Feb 2026