The Future of Interactions Analytics is Here

UC Today's Rob Scott hosts Jonathan Wax, Vice President of EMEA for NICE Nexidia to discuss how can AI assist quality assurance in a contact centre environment

Rob Scott

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In this session we discuss the following:

How can AI assist quality assurance in a contact centre environment?
What are the common challenges faced by quality teams and supervisors assessing and coaching agents working from home?
What is NICE ENLIGHTEN?

If you're looking for more information on this topic visit NICE.

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