The Call & Contact Center Expo, the ICMI Contact Center Expo, Customer Contact Week… there are many excellent events for contact center professionals to attend across the CX calendar.
But freeing up the time and budget to go to these events isn’t always easy, especially if you don’t live in Orlando or London.
The next best alternative? Online webinars, reports, and – of course – CX Today.
Yet, sometimes contact center pros want custom advice, the chance to engage with industry experts, and the opportunity to learn from fellow practitioners facing the same challenges as them.
That’s where the Contact Center Performance Summit 2024 comes in.
Following last year’s successful Agent Engagement Summit, the virtual event promises to offer tons of insight, inspiration, and ideas for contact center leaders.
What Can I Expect?
The Contact Center Performance Summit will deliver a raft of keynotes, panel sessions, and networking opportunities with some of the brightest minds in the CX biz.
In doing so, the Summit will encompass the various ways that contact centers can improve performance, covering critical people, process, and technology considerations.
Attendees can hear from industry-leading speakers, including Host of the Get Out of Wrap Podcast Martin Teasdale, AI Expert and TEDx Speaker Erica Farmer, CEO of Deepgram Scott Stephenson, and prominent CX consultant Katie Stabler.
As such, it will also provide attendees with the chance to engage with their peers, the presenting practitioners (from Ubisoft, AllClear Travel Insurance, and First Central), and the event organizer evaluagent.
The latter, as the organizer of the event, will share insight into leveraging predictive metrics and how to successfully roll out AI in your contact center.
After all, the goal for evaluagent is not to sell anything; it’s to share expert insights and strategies for pushing past the problems of today and building the contact center of tomorrow.
As James Marscheider, Chief Commercial Officer at evaluagent, said: