Jensen Huang
Customer experience voice
20 stories · newest first · 6 in 2026 · 0 in the last 90 days
Nvidia’s Earnings Prove Agentic AI Is Now An EX And CX Weapon
NVIDIA Q1 FY2027 earnings show agentic AI momentum, but the CX takeaway is internal EX automation, including 66% support deflection.
Rob Wilkinson · 5 min read · 21 May 2026
ServiceNow’s Knowledge 26 Warning: Govern AI Agents Or Watch Them Break Things
ServiceNow Knowledge 26 showed how FedEx, NVIDIA, Lenovo, and Vantage Towers are turning governed AI agents into real CX workflows.
Rob Wilkinson · 9 min read · 14 May 2026
Will AI Replace Your WEM Platform? ServiceNow's President Says No
Can AI agents replace workforce engagement management platforms? ServiceNow's Amit Zavery says no at Knowledge 26.
Thomas Walker · 5 min read · 11 May 2026
Adobe Summit 2026: Liz Miller Calls Out the Market on AI Strategy – and She's Not Holding Back
Liz Miller joins CX Today from Las Vegas to break down what Adobe Summit 2026 actually means for enterprise marketers.
Rhys Fisher · 1 min read · 22 Apr 2026
Adobe Summit 2026: The Enterprise Playbook For AI-Driven Customer Orchestration
Discover how Adobe Summit 2026 in Las Vegas equips CX leaders with agentic AI tools and strategies to transform enterprise customer experience.
Rob Wilkinson · 5 min read · 8 Apr 2026
NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026
NVIDIA expands AI ecosystem with Salesforce, AWS, and NTT DATA partnerships, enabling real-time CX automation at scale.
Francesca Roche · 4 min read · 17 Mar 2026
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
AI chipmaking giant NVIDIA has invested in UK-based unicorn ElevenLabs, a specialist in AI-generated speech and audio technology. The move underscores the gr...
Nicole Willing · 3 min read · 25 Sept 2025
Dreamforce 2025: What Might Salesforce Unveil?
Dreamforce 2025 is shaping up to be one of the most anticipated events on the enterprise software calendar. Hosted by Salesforce, the annual conference has b...
Nicole Willing · 7 min read · 22 Sept 2025
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Over the past year, Genesys and Zoom have launched tight integrations with ServiceNow Customer Service Management (CSM), the widely utilized customer support...
Charlie Mitchell · 6 min read · 15 Sept 2025
NVIDIA CEO: We'll Be Busier in the Future Than We Are Right Now
One of the major selling points of widespread AI adoption is its potential to take work off employees' plates. That message isn't limited to the customer exp...
Rhys Fisher · 3 min read · 2 Sept 2025
Salesforce Follows ServiceNow's Lead, Pivots to Building AI Agent Ecosystems
Last month, Salesforce introduced Agentforce 3, the latest release of its hallmark AI agent platform. However, this announcement notably focused less on the ...
Charlie Mitchell · 4 min read · 7 Jul 2025
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
It's been another busy week in the wonderful world of customer experience, with a major acquisition from Salesforce, fighting talk from NVIDIA and ServiceNow...
Rhys Fisher · 4 min read · 30 May 2025
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
"As a third party watching the world of enterprise AI, ServiceNow is destined to be the best platform, the operating system of enterprise AI agents." Those a...
Rhys Fisher · 4 min read · 23 May 2025
ServiceNow Knowledge 2025: 5 Top Takeaways
ServiceNow Knowledge 2025 made a splash with a series of massive announcements. First, the tech giant reintroduced the ServiceNow Platform as the "ServiceNow...
Charlie Mitchell · 7 min read · 13 May 2025
ServiceNow Knowledge 2025: All 11 Major Announcements
ServiceNow Knowledge 2025 represents the tech juggernaut’s biggest-ever live event. With 25,000 people watching in Las Vegas and thousands more online, the s...
Charlie Mitchell · 7 min read · 7 May 2025
The Future of Copilots and AI Agents: Takes from Microsoft, Salesforce, & NVIDIA
Copilots and AI Agents are taking the world by storm. First, Copilots - the AI companion tools created by Microsoft, Google, AWS, Zoom, Salesforce, and count...
Rebekah Carter · 6 min read · 17 Jan 2025
The Big Zoho-NVIDIA Announcement: A Closer Look
Zoho recently became the latest in a long line of global enterprise tech giants to strengthen its collaboration with NVIDIA. Through the expanded partnership...
Charlie Mitchell · 4 min read · 7 Nov 2024
SAP’s $1.5BN Acquisition of WalkMe: 3 Hot Takes
In September, SAP completed its $1.5BN move for WalkMe, the digital adoption platform (DAP). The platform sits on top of a tech stack, offering visibility in...
Charlie Mitchell · 5 min read · 3 Oct 2024
The Big Salesforce-NVIDIA Announcement: A Closer Look
At Dreamforce 2024, Salesforce announced a new partnership with NVIDIA. The partnership will see the tech giants team up to infuse Salesforce Data Cloud and ...
Charlie Mitchell · 6 min read · 2 Oct 2024
What Exactly Does NVIDIA Do, and Why Should You Care?
In June 2024, news broke that NVIDIA briefly passed Apple and Microsoft in its market cap. Yet, according to CNBC, it remains a "little-known brand". Thankfu...
Charlie Mitchell · 3 min read · 26 Jun 2024