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Zoom on CX Today

223 pieces · 179 editorial · 44 sponsored · covered since 2022 (47 stories)

CX Today coverage mentioning Zoom, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Zoom stories to your CX Today feed.

All coverage

223 pieces · editorial and sponsored · newest first
Zoom's New-Look AI Companion Reveals Its Broader Ambitions
News · CX Intelligence
Zoom's New-Look AI Companion Reveals Its Broader Ambitions
Rhys Fisher · Jul 9, 2025
What Should You Look for in a Contact Center Virtual Agent?
Sponsored · Interview
What Should You Look for in a Contact Center Virtual Agent?
with Zoom · Jul 9, 2025
Generative AI in the Contact Center: What’s New in 2025?
News
Generative AI in the Contact Center: What’s New in 2025?
Floyd March · Jun 27, 2025
SponsoredThe Next Generation Virtual Agent: An Inside Lookwith Zoom · Jun 26, 2025
SponsoredZoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrationswith Zoom; Salesforce · Jun 23, 2025
News · CRM & DataBig CX News from Salesforce, Zoom, Talkdesk & Five9Rhys Fisher · Jun 13, 2025
News · CX IntelligenceThe New Zoom Virtual Agent Is Here, and Now It’s AgenticCharlie Mitchell · Jun 10, 2025
Explainer · Service OperationsMicrosoft vs. Zoom: The Ultimate Enterprise Communications ShowdownRebekah Carter · Jun 5, 2025
SponsoredEverything You Need to Know About Agentic AI and Its Potential in Customer Servicewith Zoom · Jun 4, 2025
SponsoredThe Top Strategic Priorities for Customer Service Leaderswith Zoom · Jun 2, 2025
News · CX IntelligenceZoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice AgentsRhys Fisher · May 22, 2025
NewsZoom and ServiceNow Deliver the Deepest CCaaS-CRM Integration YetCharlie Mitchell · May 15, 2025
NewsAWS & Zoom Debut a New Integration to “Change the Future of Work”Charlie Mitchell · Apr 18, 2025
NewsMitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with ZoomFloyd March · Apr 10, 2025
News · CX IntelligenceZoom’s AI Companion Becomes “Truly Agentic” with Major AI ReleaseRhys Fisher · Mar 17, 2025
NewsZoom & Microsoft Teams Unite with a New Contact Center IntegrationCharlie Mitchell · Mar 13, 2025
News · CX IntelligenceZoho, Zoom Get Ready to Release Small Language Models (SLMs)Floyd March · Mar 6, 2025
News · CRM & DataBig CX News from Salesforce, Google, Microsoft & ZoomRhys Fisher · Mar 3, 2025
NewsZoom Secures Its Largest-Ever Contact Center DealFloyd March · Feb 25, 2025
SponsoredZoom Resolves 97% of Customer Queries with Its Own Virtual Agentwith Zoom · Feb 20, 2025
News · CX IntelligenceDid DeepSeek Just Transform Enterprise AI? Zoom's CEO Shares His PerspectiveRhys Fisher · Jan 28, 2025
Sponsored5 Disruptive Use Cases for AI in Customer Experiencewith Zoom · Jan 21, 2025
NewsZoom Empowers Contact Center Agents with Dynamics Guides & Suggested AnswersRhys Fisher · Jan 17, 2025
SponsoredWhat Does a Hyper-Personalized Contact Center Experience Look Like?with Zoom · Jan 6, 2025
Interview10 CCaaS Providers to Watch Out for in 2025Charlie Mitchell · Jan 2, 2025
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