SoundHound AI on CX Today
6 stories · 4 in 2026 · 1 in the last 90 days · 0 sponsored
CX Today coverage mentioning SoundHound AI, newest first. Sponsored work is identified clearly on each story.
Gartner Magic Quadrant for Conversational AI Platforms 2026: The Rundown
Gartner has published its 2026 Magic Quadrant for Conversational AI Platforms. Discover every Leader, Challenger, Visionary, and Niche Player
Rhys Fisher · 9 min read · 15 Jul 2026
SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap
The SoundHound LivePerson acquisition aims to unite voice AI and messaging, helping enterprises reduce context loss and simplify omnichannel customer service.
Rob Wilkinson · 4 min read · 27 Apr 2026
Real-Time CX Moves Off Dashboards And Onto The Retail Front Line
In this CX Today interview, Nicole Willing speaks with Michael Zagorsek, Chief Operating Officer at SoundHound AI, about what’s changing and why real-time decisioning is finally becoming practical across channels.
Nicole Willing · 1 min read · 16 Apr 2026
SoundHound AI Brings Real-Time Agentic AI to the Retail Sales Floor at MWC
SoundHound AI debuts Sales Assist at MWC, using real-time customer data and voice AI to guide in-store sales conversations.
Nicole Willing · 3 min read · 24 Feb 2026
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
;SoundHound AI has swooped for Interactions, a rival developing conversational AI solutions for customer support. The $60MN deal follows its $80MN acquisitio...
Charlie Mitchell · 3 min read · 9 Sept 2025
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
Gartner has dropped its first Magic Quadrant study into the Conversational AI space in over two years. The report, previously known as the "Gartner Magic Qua...
Charlie Mitchell · 11 min read · 19 Aug 2025