Shopify on CX Today
14 stories · 4 in 2026 · 0 in the last 90 days · 0 sponsored
CX Today coverage mentioning Shopify, newest first. Sponsored work is identified clearly on each story.
Intercom Wants to End the Support-to-Sales Handoff Problem
Intercom's Fin for Ecommerce merges shopping assistance and customer support in a single AI agent for Shopify merchants.
Rhys Fisher · 3 min read · 8 May 2026
Retailers Reassess AI Commerce to Regain Control of the Customer Journey
Retailers rethink AI‑driven commerce as checkout risks threaten data ownership, trust, loyalty, and long‑term customer value.
Francesca Roche · 9 min read · 7 May 2026
AI Agents Just Went Mainstream: Mastercard, Alibaba, Shopify, Evri, FedEx Move In
Mastercard, Alibaba, Shopify, Evri, and FedEx are adopting AI agents. Here’s what it means for enterprise CX, trust, and governance.
Rob Wilkinson · 4 min read · 19 Mar 2026
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Crescendo’s AI Shopping Assistant unifies product discovery and customer support on Shopify, delivering personalized shopping experiences.
Francesca Roche · 4 min read · 14 Jan 2026
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
Discover how the new Shopify–Contentsquare partnership delivers full customer-journey visibility, uncovers friction fast, and helps retailers boost conversions during peak season.
Rhys Fisher · 3 min read · 18 Dec 2025
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
As ‘robot shoppers’ and AI shopping move from a work of fiction to the next evolution of customer experience, Walmart has become the latest enterprise to pre...
Floyd March · 3 min read · 19 May 2025
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Harley Finkelstein, CEO of Shopify , has confirmed that his company is collaborating with AI giants for a future where consumers may shop across their search...
Floyd March · 3 min read · 13 May 2025
Big CX News from Salesforce, HubSpot, Twilio & Shopify
It's been another busy week in the world of customer experience, with Salesforce announcing a new version of Agentforce, HubSpot launching AI agents, Twilio ...
Rhys Fisher · 3 min read · 11 Apr 2025
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
An internal memo from Tobi Lutke, CEO of Shopify , has leaked online, causing debate around how leading tech providers view the future of AI in the workplace...
Floyd March · 3 min read · 8 Apr 2025
Loop Acquires Wonderment, Brings Two Close Shopify Partners Together
Loop has confirmed the acquisition of Wonderment, an order-tracking solution. Both companies offer solutions that bolster Shopify's widely implemented commer...
Rhys Fisher · 3 min read · 10 Dec 2024
Shopify Rules Out a CRM Push After Salesforce Beef
Shopify has confirmed that it has no plans to expand into the CRM market. During the company’s latest earnings call, Harley Finkelstein, President of Shopify...
Rhys Fisher · 3 min read · 14 Nov 2024The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify
This week in CX has seen layoffs at Feshworks, a new CEO for Sprinklr, financial troubles for Afiniti, and a war of words between Shopify and Salesforce. Her...
Rhys Fisher · 4 min read · 8 Nov 2024
Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back
Shopify has claimed that it has taken "hundreds" of Salesforce’s customers. The eCommerce giant has long been associated with providing smaller, mom-and-pop ...
Rhys Fisher · 4 min read · 4 Nov 2024
Gartner Magic Quadrant for Digital Commerce Platforms 2022
Gartner has released its long-awaited 2022 Magic Quadrant study that assesses many of the most mainstream digital commerce platforms. Demand for such platfor...
Charlie Mitchell · 9 min read · 24 Aug 2022