the voice of customer experience technology

Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

All coverage

857 pieces · editorial and sponsored · newest first
Salesforce's Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
Explainer
Salesforce's Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
Rob Wilkinson · Dec 10, 2025
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
Interview
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
Rob Wilkinson · Dec 10, 2025
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
News · CX Intelligence
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Nicole Willing · Dec 8, 2025
NewsFrom Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports MediaRob Wilkinson · Dec 8, 2025
SponsoredDeeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connectwith Salesforce; SequenceShift · Dec 8, 2025
ExplainerAI and the Future of Automation Depends on Better Foundations NowRebekah Carter · Dec 8, 2025
News · CRM & DataAgentforce Becomes Salesforce’s "Fastest Growing Product Ever"Francesca Roche · Dec 4, 2025
FeatureSalesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic EnterprisesRob Wilkinson · Dec 4, 2025
InterviewAI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic EraRebekah Carter · Dec 4, 2025
News · CX TrustFintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires BackNicole Willing · Dec 3, 2025
ExplainerMore Teams Need Journey Orchestration Governance Before Complexity Takes OverRebekah Carter · Dec 3, 2025
SponsoredAmazon Connect Delivers "Superhuman" Powers for Frontline Teams at AWS re:Inventwith Salesforce; AWS (Amazon Web Services) · Dec 1, 2025
NewsMeta Shows How WhatsApp is Enhancing Customer Interactions to Increase LoyaltyNicole Willing · Dec 1, 2025
Interview2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken PromisesFrancesca Roche · Dec 1, 2025
InterviewDeepdesk Introduces Its Travel-Friendly AI Approach For Complex AutomationFrancesca Roche · Dec 1, 2025
Explainer · Revenue TechSales Automation: How to Cut Admin and Sell MoreSean Nolan · Nov 28, 2025
ExplainerGenerative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?Rebekah Carter · Nov 28, 2025
ExplainerIs AI Consolidation A Good Thing, or Just the Next Threat for CX Leaders to Overcome?Rebekah Carter · Nov 27, 2025
News · CX Trust8x8 Enhances Security and Privacy Portfolio For Secure Customer Data HandlingFrancesca Roche · Nov 27, 2025
Interview · CX IntelligenceThe Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data FoundationsRebekah Carter · Nov 27, 2025
ExplainerAI Reputational Risk: The Threat Most Brands Only Notice After the Damage SpreadsRebekah Carter · Nov 26, 2025
FeatureIRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service QualityNicole Willing · Nov 25, 2025
News · CRM & DataSalesforce Launches Tools to Support Visibility in Large Scale AI DeploymentFrancesca Roche · Nov 24, 2025
InterviewRetail Automation: How AI Powers the Consumer ExperienceRebekah Carter · Nov 24, 2025
Interview · CX IntelligenceAI Hallucinations Start With Dirty Data: Governing Knowledge for RAG AgentsRebekah Carter · Nov 23, 2025
Page 9 of 35 · 201–225 of 857