8x8 has announced its decision to implement a privacy standard to protect customer data privacy.
The cloud communications vendor revealed that it had taken significant measures to strengthen its service governance.
This strategy will allow the company to expand its range of security and compliance frameworks, establishing itself as a trustworthy provider for customer enterprises.
The implementation, better known as ISO/IEC 27018, is a well-established privacy standard used by enterprises worldwide to protect customer data in public cloud environments.
And with security concerns now at an all-time high, vendors will need to consider how best to protect their customers’ data.
Darren Remblence, Chief Information Security Officer at 8x8, highlighted how customer demand for security around data management is a bare minimum requirement.
“Customers should never have to trade speed or innovation for security," he explained.
“ISO/IEC 27018 gives organizations even stronger guarantees that their data is handled responsibly and transparently.
“It means they can move faster, meet compliance requirements with confidence, and trust that privacy is built into every part of their communications experience.”
This privacy standard is a code of practice that protects personal data from public cloud providers and shields any private or personally identifiable information (PII) from falling into the hands of third parties.
It contains core regulations for enterprises that choose to adopt this standard, such as data processing with customer consent, supporting customer data handling, transparency with data protection approaches, and implement strong security measures, including restrictions and encryption methods.
This standard also includes controls for handling data access, use, transparency, and dealing with incident response.