8x8 has announced its decision to implement a privacy standard to protect customer data privacy.
The cloud communications vendor revealed that it had taken significant measures to strengthen its service governance.
This strategy will allow the company to expand its range of security and compliance frameworks, establishing itself as a trustworthy provider for customer enterprises.
The implementation, better known as ISO/IEC 27018, is a well-established privacy standard used by enterprises worldwide to protect customer data in public cloud environments.
And with security concerns now at an all-time high, vendors will need to consider how best to protect their customers’ data.
Darren Remblence, Chief Information Security Officer at 8x8, highlighted how customer demand for security around data management is a bare minimum requirement.
“Customers should never have to trade speed or innovation for security," he explained.
“ISO/IEC 27018 gives organizations even stronger guarantees that their data is handled responsibly and transparently.
“It means they can move faster, meet compliance requirements with confidence, and trust that privacy is built into every part of their communications experience.”
This privacy standard is a code of practice that protects personal data from public cloud providers and shields any private or personally identifiable information (PII) from falling into the hands of third parties.
It contains core regulations for enterprises that choose to adopt this standard, such as data processing with customer consent, supporting customer data handling, transparency with data protection approaches, and implement strong security measures, including restrictions and encryption methods.
This standard also includes controls for handling data access, use, transparency, and dealing with incident response.
This assures customers that 8x8 is meeting the higher standards required for durable data handling.
What This Means For 8x8 Customers
This implementation into 8x8’s security management system enhances privacy and security for 8x8 Platform for CX, a unified CX communications platform that includes multiple capabilities for customer-facing teams and customer interaction management.
Customer enterprises can enhance their vendor onboarding routines with faster security evaluation, reduced data exposure risk, and transparency with data handling.
It also enables 8x8 customers to feel secure in where they place their data, with constant review and improvement from the vendor’s security and compliance team to ensure these standards are kept, including privacy practices, data handling, and cloud architecture.
And with the customer playing a significant role in its activity, data processing can only happen under customer instruction and is kept informed consistently about its storage whereabouts and who can access it.
This highlights 8x8’s commitment to its customers’ privacy and security, assuring that data handling is less likely to be compromised or misused.
Growing 8x8's Security Portfolio
The privacy standard also allows 8x8 the chance to build up its security and compliance portfolio to meet the growing demands from customer expectations.
This portfolio has also included similar frameworks, including ISO/IEC 27001, ISO/IEC 27017, SOC 2, and HIPAA mapping, which involve building and assuring security controls and management within a system, as well as several other regulatory standards to assure 8x8’s commitment to security requirements.
This decision also comes during a time when customer expectations have risen significantly in the last year, after a wave of cyberattacks that profoundly impacted the customer experience sector, including CX giants such as Salesforce, Zendesk, and Google.
This places risk on data handling processes such as migration and storage methods, forcing vendors like 8x8 to stay ahead of cyberattack activities.
