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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
News
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
Rob Wilkinson · 9mo ago
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
News
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
Francesca Roche · 9mo ago
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
News · CX Intelligence
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
Rob Wilkinson · 9mo ago
News · Revenue TechVonage Brings Omnichannel Capabilities into Salesforce Agentforce MarketingFrancesca Roche · Jan 15, 2026
NewsSalesforce Puts Shared Context at the Center of Agentic CommerceNicole Willing · Jan 12, 2026
FeatureHuman & AI Workforce Management: The New Staffing CrisisRebekah Carter · Jan 11, 2026
Explainer · Community CXWhy Community Engagement Is Redefining Customer ExperienceSophie Wilson · Jan 10, 2026
NewsSalesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a TeammateRob Wilkinson · Jan 8, 2026
ExplainerAutonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies ScaleRebekah Carter · Jan 2, 2026
Guide · CX IntelligenceLeverage Event Driven Orchestration in Finance Before Trust Slips FurtherRebekah Carter · Jan 1, 2026
Explainer · CX TrustThe AI Transparency Crisis Putting CX, Compliance, and Trust at RiskRebekah Carter · Dec 30, 2025
Guide · Revenue TechStop Service Lag: Explore Event-Driven Orchestration in Telecom and UtilitiesRebekah Carter · Dec 28, 2025
Explainer · Revenue TechThe 5 Superpowers of the Modern Copilot for SalesSean Nolan · Dec 27, 2025
NewsThe Essential 2026 Conference Calendar for Contact Center and CX LeadersRob Wilkinson · Dec 24, 2025
NewsSalesforce and Vonage Bring AI Voice Power to the Contact CenterRhys Fisher · Dec 19, 2025
News · CRM & DataSalesforce Acquires Qualified to Expand its AI Automation Vision in Service TeamsFrancesca Roche · Dec 18, 2025
ExplainerAgentforce World Tour 2025: How Salesforce Is Solving Marketing's 20-Year Personalization ProblemRob Wilkinson · Dec 17, 2025
News · CRM & DataBig CX News from Salesforce, AWS, Coupang & IBMNicole Willing · Dec 12, 2025
NewsSalesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts AgentforceNicole Willing · Dec 11, 2025
News · CX TrustMisconfigured Software at Petco Exposes Sensitive Customer DataNicole Willing · Dec 10, 2025
ExplainerSalesforce's Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business ApplicationsRob Wilkinson · Dec 10, 2025
InterviewFrom 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AIRob Wilkinson · Dec 10, 2025
News · CX IntelligenceSalesforce Reports Record Cyber Week as AI Agents Drive $67BN in SalesNicole Willing · Dec 8, 2025
NewsFrom Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports MediaRob Wilkinson · Dec 8, 2025
ExplainerAI and the Future of Automation Depends on Better Foundations NowRebekah Carter · Dec 8, 2025
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