the voice of customer experience technology

Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

All coverage

857 pieces · editorial and sponsored · newest first
ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking
News
ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking
Nicole Willing · Feb 9, 2026
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
News · CX Intelligence
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The Rundown
Rhys Fisher · Feb 9, 2026
Benioff Calls Copilot “Clippy 2.0”... Again, Says Slackbot Solves Customer Context Gaps
News
Benioff Calls Copilot “Clippy 2.0”... Again, Says Slackbot Solves Customer Context Gaps
Rhys Fisher · Feb 4, 2026
News · Revenue TechSalesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer EngagementFrancesca Roche · Feb 4, 2026
ExplainerThe Limitations of Agentic AI: Why AI is Cracking at the EdgesRebekah Carter · Jan 29, 2026
NewsFree UK AI Training Gives CX Leaders a Rare Skills AdvantageRob Wilkinson · Jan 28, 2026
NewsSalesforce Targets Agent Sprawl Increase in Latest MuleSoft ExpansionFrancesca Roche · Jan 27, 2026
News · CX IntelligenceWEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in DavosRob Wilkinson · Jan 19, 2026
News · Revenue TechVonage Brings Omnichannel Capabilities into Salesforce Agentforce MarketingFrancesca Roche · Jan 15, 2026
NewsSalesforce Puts Shared Context at the Center of Agentic CommerceNicole Willing · Jan 12, 2026
FeatureHuman & AI Workforce Management: The New Staffing CrisisRebekah Carter · Jan 11, 2026
Explainer · Community CXWhy Community Engagement Is Redefining Customer ExperienceSophie Wilson · Jan 10, 2026
NewsSalesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a TeammateRob Wilkinson · Jan 8, 2026
ExplainerAutonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies ScaleRebekah Carter · Jan 2, 2026
Guide · CX IntelligenceLeverage Event Driven Orchestration in Finance Before Trust Slips FurtherRebekah Carter · Jan 1, 2026
Explainer · CX TrustThe AI Transparency Crisis Putting CX, Compliance, and Trust at RiskRebekah Carter · Dec 30, 2025
Guide · Revenue TechStop Service Lag: Explore Event-Driven Orchestration in Telecom and UtilitiesRebekah Carter · Dec 28, 2025
Explainer · Revenue TechThe 5 Superpowers of the Modern Copilot for SalesSean Nolan · Dec 27, 2025
NewsThe Essential 2026 Conference Calendar for Contact Center and CX LeadersRob Wilkinson · Dec 24, 2025
NewsSalesforce and Vonage Bring AI Voice Power to the Contact CenterRhys Fisher · Dec 19, 2025
News · CRM & DataSalesforce Acquires Qualified to Expand its AI Automation Vision in Service TeamsFrancesca Roche · Dec 18, 2025
ExplainerAgentforce World Tour 2025: How Salesforce Is Solving Marketing's 20-Year Personalization ProblemRob Wilkinson · Dec 17, 2025
News · CRM & DataBig CX News from Salesforce, AWS, Coupang & IBMNicole Willing · Dec 12, 2025
NewsSalesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts AgentforceNicole Willing · Dec 11, 2025
News · CX TrustMisconfigured Software at Petco Exposes Sensitive Customer DataNicole Willing · Dec 10, 2025
Page 8 of 35 · 176–200 of 857