Salesforce on CX Today
857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)
CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.
Following adds Salesforce stories to your CX Today feed.
Editorial coverage
824 pieces · CX Today editorial stories
Explainer · CX IntelligenceHow to Design a Modern Customer Analytics Stack That Drives ActionAlex Cole · Apr 21, 2026
News · CRM & DataSalesforce Aims to Redefine CRM Access with Headless 360Francesca Roche · Apr 16, 2026
News · CRM & DataSalesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace StrategyFrancesca Roche · Apr 15, 2026
News · Revenue TechSalesforce CEO: AI Sales Tech Won't Be The End of Human RepsSean Nolan · Apr 14, 2026
Explainer · CX IntelligenceIs Real-Time CX Analytics Finally Delivering Actionable Insight?Alex Cole · Apr 14, 2026
News · CRM & DataBig CX News from Twilio, Salesforce, FCC, and SprinklrFrancesca Roche · Apr 10, 2026
NewsThe Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating ModelRob Wilkinson · Apr 9, 2026
Explainer · CX IntelligenceAre CX Dashboards Hiding What Actually Drives Action?Alex Cole · Apr 7, 2026
News · Agent ExperienceIs AI Really Behind the Tech Layoff Wave? Benioff Says NoRhys Fisher · Apr 6, 2026
News · CRM & DataCisco's Salesforce CRM Breach Puts Three Million Customer Records at RiskRhys Fisher · Apr 2, 2026
Feature · CRM & DataWhy Salesforce's Agentforce Contact Center Won't End the CCaaS-CRM BattleRhys Fisher · Apr 2, 2026
Explainer · Revenue TechWhy Marketing Automation Fails to Drive Pipeline GrowthSean Nolan · Apr 1, 2026
Explainer · CRM & DataWhat Are The Top Customer Data Management Use Cases Transforming CX in 2026?Sophie Wilson · Apr 1, 2026
NewsSalesforce Declares Slack the New Home for AI-Powered Customer ServiceRhys Fisher · Mar 31, 2026
Explainer · Journey OrchestrationWhich Customer Journey Orchestration Use Cases Cut Costs Fastest? Real Examples Driving ROI in 2026Sophie Wilson · Mar 31, 2026
News · CRM & DataBandwidth Backs Salesforce Agentforce Contact Center with Voice and Messaging InfrastructureFrancesca Roche · Mar 31, 2026
Explainer · CX IntelligenceWhat Do Customer Analytics & Intelligence Reports Say in 2026? The CX Benchmarks That Actually MatterAlex Cole · Mar 31, 2026
NewsAgentforce Contact Center and the New Battle Line: Where Should CX Live?Rob Wilkinson · Mar 30, 2026
Explainer · CX IntelligenceWhy Do So Many Customer Analytics Rollouts Fail? How to Deploy CA&I for Adoption, Closed-Loop Action and Measurable CX ROIAlex Cole · Mar 30, 2026
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