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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

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857 pieces · editorial and sponsored · newest first
The Identity Backbone of Always‑On CX: Why CRM and CDPs Are the Real Resilience Layer
Feature · CRM & Data
The Identity Backbone of Always‑On CX: Why CRM and CDPs Are the Real Resilience Layer
Nicole Willing · Apr 30, 2026
Salesforce Aims to Close the CX Gap by Letting AI Agents Run Operations
News · CRM & Data
Salesforce Aims to Close the CX Gap by Letting AI Agents Run Operations
Nicole Willing · Apr 30, 2026
What Liverpool FC's SAS Partnership Tells Us About AI-Powered Fan Engagement
News · Revenue Tech
What Liverpool FC's SAS Partnership Tells Us About AI-Powered Fan Engagement
Sean Nolan · Apr 29, 2026
News · Agent ExperienceThe AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss NarrativesFrancesca Roche · Apr 29, 2026
Explainer · Revenue TechIs Intent Data Driving Growth or Just Expensive GuessworkSean Nolan · Apr 29, 2026
News · CRM & DataBig CX News from Adobe, Salesforce, Meta & VercelRhys Fisher · Apr 24, 2026
Explainer · CX IntelligenceWhich Customer Analytics & Intelligence Events Matter Most in 2026?Alex Cole · Apr 23, 2026
News · CRM & DataBenioff Rejects SaaS-pocalypse Fears as AI Reshapes Enterprise SoftwareFrancesca Roche · Apr 22, 2026
Explainer · CX IntelligenceHow to Design a Modern Customer Analytics Stack That Drives ActionAlex Cole · Apr 21, 2026
News · CRM & DataBig CX News from Cisco, Salesforce, HubSpot & 8x8Rhys Fisher · Apr 17, 2026
News · CRM & DataSalesforce Aims to Redefine CRM Access with Headless 360Francesca Roche · Apr 16, 2026
News · CRM & DataSalesforce Relaunches AgentExchange, Marking a New Phase In Its AI Agent Marketplace StrategyFrancesca Roche · Apr 15, 2026
News · Revenue TechSalesforce CEO: AI Sales Tech Won't Be The End of Human RepsSean Nolan · Apr 14, 2026
Explainer · CX IntelligenceIs Real-Time CX Analytics Finally Delivering Actionable Insight?Alex Cole · Apr 14, 2026
News · CRM & DataBig CX News from Twilio, Salesforce, FCC, and SprinklrFrancesca Roche · Apr 10, 2026
NewsThe Forrester Wave Says AI Will Run Customer Service, CX Leaders Need A New Operating ModelRob Wilkinson · Apr 9, 2026
Explainer · CX IntelligenceAre CX Dashboards Hiding What Actually Drives Action?Alex Cole · Apr 7, 2026
News · Agent ExperienceIs AI Really Behind the Tech Layoff Wave? Benioff Says NoRhys Fisher · Apr 6, 2026
NewsTottenham Hotspur Connects Fan Data With Salesforce Service CloudRob Wilkinson · Apr 3, 2026
News · CRM & DataBig CX News from Oracle, Salesforce, HubSpot & MicrosoftRhys Fisher · Apr 3, 2026
News · CRM & DataCisco's Salesforce CRM Breach Puts Three Million Customer Records at RiskRhys Fisher · Apr 2, 2026
Feature · CRM & DataWhy Salesforce's Agentforce Contact Center Won't End the CCaaS-CRM BattleRhys Fisher · Apr 2, 2026
Explainer · Revenue TechWhy Marketing Automation Fails to Drive Pipeline GrowthSean Nolan · Apr 1, 2026
Explainer · CRM & DataWhat Are The Top Customer Data Management Use Cases Transforming CX in 2026?Sophie Wilson · Apr 1, 2026
NewsSalesforce Declares Slack the New Home for AI-Powered Customer ServiceRhys Fisher · Mar 31, 2026
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