Salesforce on CX Today
857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)
CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.
Following adds Salesforce stories to your CX Today feed.
Editorial coverage
824 pieces · CX Today editorial stories
Guide · CRM & DataThe ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top TakeawaysRhys Fisher · Jun 30, 2026
News · CRM & DataSalesforce Makes Agentforce Commerce Generally Available Ahead of Peak SeasonRhys Fisher · Jun 29, 2026
Explainer · CX IntelligenceHow To Fix Customer Identity Gaps That Break Every Analytics Model You BuildAlex Cole · Jun 29, 2026
Explainer · CX IntelligenceWhy Does Your Customer Data Get Bigger While Your Decisions Get Worse?Alex Cole · Jun 29, 2026
InterviewFrom Generic Bots to Prebuilt Agents: How CX’s Build vs Buy Debate is ChangingNicole Willing · Jun 26, 2026
NewsSalesforce Introduces Prebuilt Service Agent With Outcome-Based Pricing ModelNicole Willing · Jun 25, 2026
Feature · CRM & DataThe Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech StacksNicole Willing · Jun 24, 2026
News · CRM & DataSalesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan EngagementNicole Willing · Jun 23, 2026
Case Study · CRM & DataThames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six MonthsNicole Willing · Jun 22, 2026
Interview · CRM & DataSalesforce's $3.6B Fin Grab: Smart Power Move or Integration Gamble?Rhys Fisher · Jun 22, 2026
Interview · CRM & DataSalesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes ShapeNicole Willing · Jun 18, 2026
ExplainerHow to Design Contact Center Workflows That Solve Customer Issues in One InteractionAlex Cole · Jun 17, 2026
News · CRM & DataDatabricks Signals a New Era for CDPs By Launching CustomerLakeFrancesca Roche · Jun 17, 2026
NewsThe Agentforce Proof Points Hidden Inside Salesforce's $1 Billion Italy BetRhys Fisher · Jun 16, 2026
News · CRM & DataSalesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI StrategyNicole Willing · Jun 16, 2026
Interview · CRM & DataSalesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could BackfireRob Wilkinson · Jun 11, 2026
ExplainerWhy Does Adding More Channels Slow Down Resolution Instead of Improving It?Alex Cole · Jun 10, 2026
Case Study · CRM & DataHow Pets at Home Is Putting the Lead on Connected Pet Care With SalesforceNicole Willing · Jun 4, 2026
Interview · Revenue TechSalesforce Connections 2026 Predictions: Agentic Marketing Is About to Take Center Stage Francesca Roche · Jun 3, 2026
ExplainerYour Omnichannel Strategy Isn’t Seamless – It’s Resetting the Customer Journey Every TimeAlex Cole · Jun 3, 2026
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