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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

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857 pieces · editorial and sponsored · newest first
Most CX Leaders Are Still Buying for the Last AI Cycle
Feature
Most CX Leaders Are Still Buying for the Last AI Cycle
Rob Wilkinson · Jul 7, 2026
Big CX News from Salesforce, HubSpot, Genesys & Microsoft
News · CRM & Data
Big CX News from Salesforce, HubSpot, Genesys & Microsoft
Rhys Fisher · Jul 3, 2026
Managing Humans and AI in One Contact Center Was Theory. Salesforce Wants It Operational
Sponsored · Explainer
Managing Humans and AI in One Contact Center Was Theory. Salesforce Wants It Operational
with Salesforce · Jul 2, 2026
SponsoredSalesforce CMO Annie Weinberger on the Future of Workforce Engagement at CCW 2026with Salesforce · Jul 2, 2026
ExplainerIs Your Omnichannel Strategy Failing Because No One Owns the Customer Journey?Alex Cole · Jul 1, 2026
Guide · CRM & DataThe ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top TakeawaysRhys Fisher · Jun 30, 2026
News · CRM & DataSalesforce Makes Agentforce Commerce Generally Available Ahead of Peak SeasonRhys Fisher · Jun 29, 2026
Explainer · CX IntelligenceHow To Fix Customer Identity Gaps That Break Every Analytics Model You BuildAlex Cole · Jun 29, 2026
Explainer · CX IntelligenceWhy Does Your Customer Data Get Bigger While Your Decisions Get Worse?Alex Cole · Jun 29, 2026
InterviewFrom Generic Bots to Prebuilt Agents: How CX’s Build vs Buy Debate is ChangingNicole Willing · Jun 26, 2026
NewsSalesforce Introduces Prebuilt Service Agent With Outcome-Based Pricing ModelNicole Willing · Jun 25, 2026
Feature · CRM & DataThe Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech StacksNicole Willing · Jun 24, 2026
News · CRM & DataSalesforce Expands Formula 1 Push as VCARB Deploys Agentforce for AI-Powered Fan EngagementNicole Willing · Jun 23, 2026
Case Study · CRM & DataThames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six MonthsNicole Willing · Jun 22, 2026
Interview · CRM & DataSalesforce's $3.6B Fin Grab: Smart Power Move or Integration Gamble?Rhys Fisher · Jun 22, 2026
NewsBig CX News from Salesforce, Anthropic, Five9 & WordPressFrancesca Roche · Jun 19, 2026
Interview · CRM & DataSalesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes ShapeNicole Willing · Jun 18, 2026
ExplainerHow to Design Contact Center Workflows That Solve Customer Issues in One InteractionAlex Cole · Jun 17, 2026
News · CRM & DataDatabricks Signals a New Era for CDPs By Launching CustomerLakeFrancesca Roche · Jun 17, 2026
NewsThe Agentforce Proof Points Hidden Inside Salesforce's $1 Billion Italy BetRhys Fisher · Jun 16, 2026
News · CRM & DataSalesforce’s $3.6BN Fin Acquisition Aims to Boost Agentforce AI StrategyNicole Willing · Jun 16, 2026
Interview · CRM & DataSalesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could BackfireRob Wilkinson · Jun 11, 2026
SponsoredThe Board-Floor Gap Is Closable - Here's the AI Playbookwith Salesforce · Jun 10, 2026
ExplainerWhy Does Adding More Channels Slow Down Resolution Instead of Improving It?Alex Cole · Jun 10, 2026
News · CRM & DataBig CX News from Salesforce, Cisco, NiCE & AfinitiRhys Fisher · Jun 5, 2026
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