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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

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857 pieces · editorial and sponsored · newest first
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
News · CRM & Data
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
Charlie Mitchell · Feb 19, 2025
Talkdesk Embeds Contact Center Tools Into Epic Cheers
News
Talkdesk Embeds Contact Center Tools Into Epic Cheers
Floyd March · Feb 18, 2025
AI in Customer Support: 7 Industry Pros Share Their Predictions
Interview · CX Intelligence
AI in Customer Support: 7 Industry Pros Share Their Predictions
Charlie Mitchell · Feb 18, 2025
News · Agent ExperienceVerint Plans a Hiring Spree, Expands Its Global Innovation CenterCharlie Mitchell · Feb 14, 2025
Interview · CRM & Data7 CRM Solutions for Small Businesses to Consider in 2025Rebekah Carter · Feb 12, 2025
News · CRM & DataBusinesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus ResearchRhys Fisher · Feb 12, 2025
News · CRM & DataSalesforce Launches a "First-of-Its-Kind" Benchmarking Tool to Compare the Energy Consumption of AI ModelsRhys Fisher · Feb 10, 2025
News · CRM & DataSprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”Rhys Fisher · Feb 7, 2025
News · CRM & DataBig CX News from Zoho, Google, Cisco, & SalesforceRhys Fisher · Feb 7, 2025
NewsMicrosoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI InnovationCharlie Mitchell · Feb 5, 2025
News · CRM & DataZoho Previews AI Agents, Teases Low Pricing, & Shares More on Its CEO TransitionCharlie Mitchell · Feb 4, 2025
News · CRM & DataSalesforce Quietly Cuts 1,000 Jobs Amid Hiring Push, Sources SayRhys Fisher · Feb 4, 2025
News · CX TrustSmarsh Acquires CallCabinet to "Transform" AI-Powered Voice Compliance in Customer ExperienceRob Scott · Feb 4, 2025
News · CRM & DataWhat’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 ReleaseRhys Fisher · Jan 31, 2025
News · CRM & DataBig CX News from ServiceNow, Zoho, Salesforce, & Kore.aiRhys Fisher · Jan 31, 2025
News · CX IntelligenceTelefónica Tech Targets Customer Service with New GenAI PlatformFloyd March · Jan 29, 2025
Interview · CRM & DataSalesforce Atlas: What Is It, & How Does It Work?Rebekah Carter · Jan 29, 2025
News · CX IntelligenceKore.ai Announces AI for Process, Its Second Agentic AI PlatformCharlie Mitchell · Jan 28, 2025
News · CRM & DataServiceNow Officially Enters the CRM MarketCharlie Mitchell · Jan 27, 2025
News · CRM & DataSalesforce Has Already Won Thousands of Agentforce Deals, Claims CEORhys Fisher · Jan 27, 2025
Interview · CRM & DataHow to Find the Best Salesforce Partner in 2025Rebekah Carter · Jan 24, 2025
News · CX IntelligenceBig CX News from Microsoft, ServiceNow, Cisco, & VerintRhys Fisher · Jan 24, 2025
News · CX IntelligenceCisco Outlines Its “Internet of Agents” VisionRhys Fisher · Jan 23, 2025
InterviewSalesforce Update - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)Charlie Mitchell · Jan 23, 2025
Interview · CRM & DataThe Ultimate Salesforce Career Guide for 2025: Jobs, Salaries, & CertificationsRebekah Carter · Jan 22, 2025
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