Kore.ai has introduced its second agentic AI platform in as many months: AI for Process.
The platform promises to advance existing GenAI-led process automation that typically handles rules-based, routine tasks.
Instead, with the release of AI for Process, Kore.ai beckons “a revolution to how enterprises execute knowledge-intensive processes.”
That revolution starts with a no-code platform that allows enterprises to design, deploy, and optimize AI agents.
Such agents can understand context, reason, and make decisions. As such, they don’t only automate flows, but they may self-learn and continuously improve.
Critically, these AI agents also come with cloud and LLM independence, connecting to any commercial, open-source, or existing AI model.
Alongside these core agent features, AI for Process comprises intelligent workflow orchestration solutions. These allow brands to coordinate AI agents so they work together and automate multistep, enterprise-wide flows.
In enabling such agentic AI flows, Kore.ai strives to “free organizations from fragmentation” and shift their focus to higher-value activities.
Additionally, Kore.ai promises “50 percent faster AI project deployments” and reduced implementation costs.
Sharing all this, Raj Koneru, CEO & Founder of Kore.ai, said: "Traditional enterprise process automation was limited by rigid, rule-based systems lacking any autonomy.
With the advent of advanced AI models capable of evaluation and reasoning, we’re ushering in a new era where intelligent AI agents can independently manage business processes, reducing over-reliance on human support.
"AI for Process enables enterprises to design scalable, reliable Agentic Apps that redefine efficiency while elevating humans into more strategic, supervisory roles," concluded Koneru.
Kore.ai is well-positioned to support many enterprises on their agentic AI journeys, working with over 400 of the Fortune 2000.
Meanwhile, high-profile industry analysts Gartner and Forrester – in their respective Magic Quadrant and Wave reports – consider the vendor a "leader" in conversational AI. That rubberstamps its AI credentials.
Nevertheless, it will face new competition, with brands like Salesforce pivoting to become AI-first companies and launching solutions like Agentforce.
Where Kore.ai can differentiate is not only in its AI heritage but its independence. After all, its agents are not tied to one ecosystem. Instead, Kore.ai can provide the agentic AI glue that enables enterprise-wide, cross-platform automation.
